Online Learning Officer

**Location**:Hybrid/Aylesford, Kent
**Salary/package**:£24,310 to £28,879 pro rata
**Contract type**:Permanent
**Hours**: Part time, 22.5 hours per week

**Who we are**

**The Education People (TEP)**, part of **Commercial Services Group (CSG)**excels in delivering essential services that significantly impact the lives of children. With a team of specialists in various educational fields, they take pride in offering expert-driven services including early years and childcare, equality and inclusion, school improvement and professional development, ensuring comprehensive support for educational institutions.

**Why this role matters**

The Online Learning Officer will play a key role in developing, publishing, and maintaining The Education People’s online learning products, ensuring high-quality and engaging digital resources. The role supports customers through the CPD Helpdesk, enforces brand and quality standards, and contributes to continuous improvement and innovation.

**What you’ll be doing**
- Support the design, development, and publishing of engaging online learning products, including e-learning courses and webinars.
- Upload, format, and maintain digital resources, presentations, and multimedia content across learning platforms (e.g., Moodle, CRM).
- Review and proofread content to ensure accuracy, functionality, and alignment with brand and quality assurance standards.
- Provide first-line customer support via the CPD Helpdesk, responding to online learning enquiries.
- Assist in creating and maintaining user guides, documentation, and video tutorials.
- Keep content up to date with current guidance and best practice, supporting quality assurance processes.
- Contribute to process improvements, including the integration of AI tools into online learning programmes.
- Build strong relationships across teams, fostering collaboration and promoting online learning.
- Provide administrative support, maintain accurate records, and deputise for the Online Learning Manager when required.

**What we’re looking for**

Previous experience contributing to the creation of digital resources
- Strong digital design skills, particularly using Canva
- Excellent interpersonal, communication and customer service skills
- Proven ability to simplify complex information for diverse audiences
- A powerful imagination and creativity in developing new ideas
- Ability to learn and work confidently with new IT systems as required

**What you’ll get in return**
- 25 days annual leave
- Life assurance cover (4x salary)
- Pension scheme with up to 8% employer contribution
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive well-being programme
- Tailored learning and development support with real opportunities to progress

**Why CSG?**

Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

**Inclusion & Accessibility