Dispute Resolution Handler
3 days ago
We’re looking for a Dispute Resolution Handler to join our shared service centre in Bradford.
Reporting to the Consumer Disputes Team Manager the Dispute Resolution Handler will be working as part of a team, primary responsibilities include dealing with Ofcom scheme adjudications in an accurate, effective, and timely manner. Autonomously dealing with adjudications in timely and cost-effective manner.
What will you be doing?
- Responds to information requests from internal and external contacts in a timely and efficient manner
- Works to achieve and deliver against the relevant KPI’s
- Reviews documentation; summarises and identifies key points, risks, and issues; and questions and considers solutions. Where appropriate presents analysis to line manager
- Identifies internal and external contacts and liaises with them to gather information
- Keeps up to date with relevant legislation and case law
- Raises with line manager or Claims Specialist any important issues or concerns and seeks assistance and direction
- Flexibility to support the operating model and ensure consistent advice to the business
We tend to look for people with:
- Degree level education / relevant qualifications / good commercial experience
- Knowledge of law and experience of case handling
- Listens to and understands stakeholder’s requirements
- Good negotiating skills
**Benefits**:
- Competitive salary
- 25 days annual leave with the option to purchase 5 more.
- Personal medical insurance
- Matched pension contribution up to 10%
- Access to our car benefit scheme
- Access to our online learning to continue to grow and develop your career with us
ABOUT US
Liberty Global Shared Service Centre (LGSSC) acts as a central specialty service supporting the wider Liberty Global group with specialisms in areas of Finance, Accounting, People, Legal & Systems. This central team supports a number of businesses across the Liberty Global footprint including Virgin Media.
It is an exciting time to join us on our journey as we continue to grow our services; offering a wide range of opportunities to experienced talent who embrace a culture of change & collaboration.
- Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.
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