Ict Support Apprentice

**Brief overview of the role**:
Provide technical support to customers both internal and external through a range of communication channels.

**Working week**:
Mon-Fri 9-5pm

**Positions available**:
1

**Vacancy description**:
Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues. Create and track Bug reports created in Team Foundation, adding notes as appropriate.

Supporting Role Duties:

- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations. Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development.

**Requirements and prospects**

**Desired skills**:
hard-working, team-player, shows initiative

**Personal Qualities**:
friendly and able to communicate to people at different levels of management.

**Training to be provided**:
CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

**Future Prospects**:
n/a