BI Analyst
2 weeks ago
About us
We are a trusted partner to both the private and public sectors, with expertise in delivering award-winning customer services, business process outsourcing (BPO) and public sector and citizen services.
With more than 50 years of experience, we design and deliver innovative, individual solutions for some of the world’s most respected consumer brands and UK public sector organizations, through long-term partnerships.
We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.
The Role
The BI analyst will provide specific reporting requirements using MSSQL, SQL Server Integration Service, Excel, and Power BI. In addition, you will develop and distribute ad hoc and standard performance reports, as well as support the wider business andoperational team by analysing contact data and making recommendations for improved BI to inform decision making and organisational efficiencies.
Day to day the role will be responsible for:
- SQL, Excel, and Power BI development to meet business needs
- Production of daily/weekly/monthly reporting across all accounts and for internal management purposes.
- Reporting of real time service levels and work in partnership with operational management to deliver a high level of customer service for customers and clients.
- Analysis of statistical data to make recommendations to improve business strategy and performance for both Arvato and clients.
- Development of effective working relationships with both internal and external customers to define and deliver their requirements, in order to build sustainable and on-going business relationships.
Skills & Experience Required
Essential
- SQL development: intermediate to advanced MSSQL and SQL Server Integration Services.
- Intermediate to advanced Power BI
- Intermediate to advanced Excel skills to support current reporting and new.
- Background in BI and reporting.
- Good working knowledge of management reporting tools and processes within the contact centre industry.
Desirable
- Developing and reporting using Zendesk.
What we can offer
Salary £29,000
Home based
5% performance related bonus
Suite of benefits
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