Deputy Manager

**Deputy Manager**
Royal Bolton Hospital, Greater Manchester
Full Time, Permanent
**Overview**
Royal Voluntary Service cafés, shops and trolleys in hospitals, leisure centres and other locations are part of the fabric of the charity and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beveragesand healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
**The Role**
Working alongside a friendly team and supporting the Manager, you will participate in the day-to-day running of our retail outlet in Royal Bolton Hospital.
Promoting the provision of outstanding customer service, you will oversee the co-ordination of volunteers and staff. You will also provide cover for the Manager during periods of absence or leave.
Additionally, you will:

- Assist in the achievement of sales budget and cost control
- Deliver friendly, helpful and efficient customer service
- Ensure compliance with food hygiene and health and safety procedures
- Help to train and develop team members
**Working Hours**
This is a permanent, full-time role, working 35 hours per week, Monday - Friday.
**What you’ll need**
Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure theirneeds are met.
- Experience at supervisory level within a similar retail environment
- Experience and knowledge of general administrative processes
- Knowledge of EPOS systems
- Excellent customer service skills
- Ability to proficiently use standard IT systems
- Good literacy and numeracy skills
**What you get in return**
We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £18,291 per annum
- 25 days’ holiday plus paid statutory Bank Holidays (pro rata)
- Six weeks’ company sick pay
- A great pension scheme
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on-the-job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society
**How to apply**
Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mentalability, ethnicity and perspective.
Join Royal Voluntary Service and together we can change lives, change communities and change society.
**Dates to bear in mind**
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Other organisations may call this role Assistant Retail Manager, Retail Supervisor, Assistant Shop Manager, Assistant Store Manager, Retail Team Leader, Shop Supervisor, or Store Supervisor.