3rd Line Technical Team Team Leader

2 weeks ago

Hampshire, United Kingdom Nicholas Howard Full time

We are currently recruiting for a **3rd Line Technical Team Team Leader** on behalf of our Hampshire based client, who are a specialist provider of IT Infrastructure and Support services, supporting organisations to improve digital maturity.

This is a fantastic career opportunity for a talented Technical Team Leader with experience in Windows Server operating systems, server hardware, Azure, Office 365, networking and Virtualisation technologies. On offer is a key position working on a broadrange of the latest technology, with a team of exceptional engineers at our clients site based in Hampshire.

**What you’ll do**

Your key responsibilities will be:

- Lead a team of 2nd line and 3rd line engineers including line management, team/individual objective setting/appraisals, resource management, out-of-hours rota management, incident/request management, coaching, first/single point of contact/escalation pointand being the lead technical member in the team.
- Assist in the creation of service reviews with internal customers and external vendors/suppliers.
- Be the Subject Matter Expert in a number of technologies managed within the team.
- Lead on the installation, configuration, maintenance and support of infrastructure and systems used by our customers
- Proactively identify opportunities and create and deliver robust business case proposals to team Manager to improve reliability, stability, and efficiency
- Instigate and orchestrate changes to infrastructure and systems, in line with change control processes
- Work with the Technical Delivery Manager to facilitate and assist with the management of medium/large technical projects and complex work packages into business-as-usual operations
- Support, coach, and mentor the more junior members of the team, leading by example

**The skills you’ll need**
- People and resource management of a technical delivery team:

- Objective setting (both individuals and team), appraisals and performance management
- Forward demand and capacity planning, both people and infrastructure.
- Incident / request management
- Vendor/supplier management
- Significant technical knowledge, understanding and expertise including but not limited to:

- Microsoft Server technologies; MS Server, MS Clustering, Active Directory Services, Group Policy, Windows Terminal Services, Certificate Services, ADFS
- Disaster Recover, Replication and Recovery services
- Server Hardware
- Storage technologies: SAN, Fibre Channel Switches etc.
- IaaS and Cloud technologies; Microsoft Azure, Office 365, AWS
- Server Networking including TCP/IP, DNS, WINS, DHCP, Load-Balancing technologies
- System Management and monitoring technologies; SCOM, SCCM, MECM
- Scripting knowledge (PowerShell)
- Anti-virus technologies
- Experience supporting large/enterprise level infrastructures
- Excellent analytical and problem-solving skills to achieve prompt resolution
- Strong experience of incident and problem management including 3rd party service providers
- Capable of managing concurrent initiatives
- Solid operational understanding of service management standards and tools; Minimum ITIL V3 Foundation qualified
- Industry recognised qualifications are an advantage, including but not limited to Microsoft Certified (MCSA, MCSE)

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