First Line Manager

1 week ago

Birmingham, United Kingdom Robert Walters Full time

The Role:
The First Line Manager will support the operational team ensuring all colleagues are motivated, engaged and focused upon customer service, safety and operational efficiency.

Key responsibilities:

- The management of a variety of Distribution Centre functions including Goods Inwards, Put-away, Picking, Replenishment, and Despatch.
- Effective leadership of Team Leaders and warehouse colleagues.
- Motivating staff and driving a culture of continuous improvement, health and safety and service focus
- Ensuring that all tasks are undertaken safely and are completed to schedule by appropriately trained colleagues.
- Contribute to the management of safety on site ensuring all accidents and incidents are reported and acted on accordingly including undertaking accident investigations where necessary
- Supporting the Operations team managers in leading the shift and rotating weekly (or as agreed) on a 6-2, 2-10 basis.
- Comfortable and competent in leading a shift in the absence of the OTM
- Ensuring all stock movements are accurately completed using the NAVISION (WMS) system.
- Reporting as directed on the performance of the various teams within the shift, focusing on meeting agreed targets and goals and taking appropriate corrective action(s)
- Working with the Operation Team Managers to complete labour & demand planning - construction and preparation of daily & weekly rotas/holidays/overtime hours of warehouse colleagues to deliver the warehouse plan
- Key Holder
- Support Operations Team Managers to manage absence across the Distribution Centre monitoring absence levels and individual absence patterns
- Chairing first level disciplinary hearings and undertaking disciplinary investigations under the guidance of the People Manager

**Requirements**:

- Experience of managing a team warehouse colleagues preferably in a 3PL Retail environment or in-house retail environment.
- An understanding of stock flow and movement and all associated Standard Operating Procedures (SOP)
- Problem identification and resolution of operational issues at 'ground' level
- Promoting a culture of Safety and Continuous Improvement
- Experience in Navision WMS (warehouse management system) or similar
- Use of hand held terminals, picking, put away and periodic stock counting activities
- Experience of managing teams including setting rotas, holiday planning and identifying performance and conduct issues
- Energetic, motivational and empathetic
- Flexible to varied tasks & shift patterns
- Good understanding of safe working practices within a warehouse environment
- IOSH qualified (Training to be provided)

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