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Head Waiter

2 weeks ago

London, United Kingdom The House of KOKO Full time

From £16.16 per hour depending on experience,plus tronc surplus and tips
- We are offering both full & part-time contracts and flexibility,but the role does entail late nights and weekends,in line with the operational timings._

**Job summary**:
The House of KOKO,a luxury members' club spanning four floors,including a rooftop dining space,cocktail bars,a piano lounge,and a hidden speakeasy,is seeking an engaging and service-driven Head Waiter to lead by example,uphold service excellence,and create truly memorable guest experiences.

As a Head Waiter,you will be at the forefront of guest interactions,ensuring seamless service,a warm and welcoming atmosphere,and an intuitive approach to hospitality. You will play a key role in mentoring and guiding the front-of-house team,ensuring service consistency,and fostering a culture of engagement,accountability,and high-performance.

With a genuine passion for hospitality,a proactive mindset,and an unwavering focus on detail,you will help shape the energy and rhythm of the club,making every visit to The House of KOKO a dynamic and unforgettable experience.

**Role & Responsibilities**:

- Lead by example,ensuring seamless,engaging,and high-energy service execution across dining,bars,and events.
- Create a welcoming,vibrant,and personalised experience,fostering genuine connections with members and guests.
- Deliver intuitive service,anticipating guest needs and going above and beyond to exceed expectations.
- Maintain the atmosphere and energy on the floor,ensuring every service moment is immersive,polished,and on-brand.
- Work closely with the floor team,bar staff,and kitchen,fostering a collaborative and solutions-driven approach to service.
- Identify opportunities to enhance guest experience and drive revenue through upselling premium offerings and personal recommendations.
- Mentor,support,and develop junior waitstaff,instilling a strong service ethos and culture of accountability.
- Implement and uphold clear service standards,encouraging a mindset of excellence,engagement,and adaptability.
- Inspire the team by leading from the front,remaining calm under pressure,and fostering a positive and motivating work environment.
- Ensure all areas are set and ready for service and/or event execution,meeting brand standards and operational expectations.
- Support in coordinating reservations and table management,ensuring smooth guest flow and optimised service delivery.
- Monitor floor activity,guest interactions,and team performance,stepping in proactively to resolve challenges and maintain high energy.
- Work closely with management to implement process improvements,optimising service flow,efficiency,and guest satisfaction.
- Identify and act on commercial opportunities,such as enhancing service experiences,recommending special pairings,and ensuring guests explore the venue’s full offerings.
- Uphold health,safety,and licensing compliance in all areas of service,ensuring a safe and seamless environment.
- Maintain venue policies,member protocols,and service standards,championing consistency and attention to detail.
- Work alongside management to ensure quality control across all service touchpoints,from presentation to guest interaction.

**About you**
- Minimum 2+ years’ experience as a Head Waiter or Senior Waiter in a luxury hospitality,members’ club,or high-end dining environment.
- Dynamic and personable,with a warm and approachable demeanour that naturally connects with guests and colleagues.
- Ability to multi-task,remain calm under pressure,and maintain an impeccable level of professionalism.
- Strong product knowledge across food,wine,and cocktails,with a willingness to continuously learn and develop.
- Excellent communication and interpersonal skills,able to engage effortlessly with guests,members,and the team.
- A team player,able to work collaboratively with colleagues across front of house,bar,and kitchen teams.
- Passionate about hospitality,eager to bring energy,warmth,and professionalism to every interaction.
- Availability to work flexible hours,including evenings,weekends,and high-profile events.

Please note we are only able to consider applicants with the right to work in the UK