Senior Visitor Experience Officer

We’re looking for a Senior Visitor Experience Officer to join our team. You'll support the Countryside Manager to ensure a smooth visitor operation across the Yorkshire Dales Portfolio. You'll contribute to creating a positive, inclusive, collaborative work environment and will be passionate about delivering an excellent visitor experience. Being a Senior Visitor Experience Officer is all about people and we are looking for an enthusiastic and pro-active person to help us deliver exceptional experiences for every visitor and volunteer.

This is a fixed term contract for 18 months, working for 4 days (32 hours) per week. You'll work from 8.30-5pm and the working pattern is negotiable, but will include some weekend and bank holiday working. You'll be part of the duty management rota, which includes overseeing the day-to-day operations and co-ordination of the property.

What it's like to work here:Reporting to the Countryside Manager and working with the wider Countryside team, you'll be part of a small but enthusiastic onsite team. Working here will give you a valuable opportunity to build networks, consult and share practices with many regional colleagues.

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What you'll be doing:As Senior Visitor Experience Officer, you’ll lead visitor operations through the year for great service. Working alongside the rest of the team, you’ll support initiatives to engage our current and new audiences in the complex stories around nature and climate at our places. You’ll be delivering meaningful experiences that welcome and inspire all our visitors and volunteers.

You’ll love what you do and enjoy sharing your knowledge and inspiring others. You may be encouraging visitors to enjoy the countryside and nature, checking presentation around the sites or helping write copy for web pages and social media.

There is an opportunity to develop a volunteer experience team to help deliver and share our nature ambitions to our visitors.

**You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.**

Who we're looking forThis job is all about providing a service. We'd love to hear from you if you're:

- used to multiple deadlines and managing your own workload
- skilled in organisation and planning, with a good eye for detail
- able to work independently as well as within a team, contributing to a positive, inclusive and productive place for staff and volunteers
- good at talking to, and getting on with, all kinds of people
- a hard-working and committed team player
- comfortable with IT: Microsoft Office, as well as web and social media
- experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
- familiar with health and safety procedures

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (32 hrs pw to 30/09/25)