Customer Service

A vacancy has arisen within our Maritime Crane department in Biggleswade for a Parts Administrator & Customer Service.

The role contributes to the success of Liebherr-Great Britain Ltd by ensuring effective procurement and sales of machine parts while also ensuring maximum commercial recovery from service engineers’ times. This role will participate in minimising the work-in-progress stock levels along with maintaining and developing administrative procedures whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

**Your responsibilities as a Customer Service & Parts Administrator**:

- Ensuring all urgent parts and aftersales issues are dealt with and progressed.
- Promoting and preparing parts quotations and sales orders.
- Progressing and chasing supplier orders and back orders.
- Participating in taking calls from customers, liaising with service engineers, all members of the MCC sales and after-sales team and all other company personnel as appropriate.
- Entering new parts details onto the system to provide information and pricing to enable effective ordering.
- Effectively operating the Liebherr internal systems to identify spare part.
- Collating information sufficient to support an internal or external invoice.
- Constructing internal and external invoices using all relevant supplied information.
- Recovering necessary information from different sources when this is observed as being required.
- Filing and organising documentation in a manner that facilitates easy retrieval and also in accordance with the company systems.
- Undertaking to attend meetings and exhibitions off-site and overseas. This may include time spent away from home overnight.
- Undertaking training as required by the company from time to time, both at the workplace and off site, including overseas.
- Performing and communicate in a manner that builds on the strength of the After-Sales team, Liebherr-Great Britain Ltd, the Group and customers.
- Raising Warranty orders, Sales Orders, Work Orders, purchase requests and invoices both internally and to customers.
- Preparing travel and training plans for MCC Sales and After Sales staff.
- Undertaking some or all of the duties of other personnel in the absence of the latter as may be required from time to time.
- Arranging and be flexible with other members of the team to ensure full desk coverage for the required working day. This may involve flexing start and finish times as needed.
- Identifying and implementing improvements to the after-sales administration process.
- Undertaking all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements. Prepare risk assessments and method statements and implement safe systems of work as necessary.

**To be successful as a Customer Service & Parts Administrator**:

- Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
- Have a strong customer service ethic with a positive and pro-active approach
- Be a team player through being willing and able to work closely with others, be they company or customer personnel and promote good relationship and collaboration

**Our Offer**:

- The opportunity to work with the industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development

**One Passion. Many Opportunities.**

**The company**:
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales
- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

**Location**:
Liebherr-Great Britain Ltd.

Normandy Lane

SG18 8QB Biggleswade

United Kingdom (GB)

**Contact**:
Aleksandra Szczepanska