Senior Youth Co-ordinator

**JOB DESCRIPTION**

**JOB TITLE: Senior Youth Co-ordinator**

**GRADE: H8**

**Hours Per Week: 37 (full time, permanent)**

**REPORTS TO: VENUES OPERATIONS OFFICER (REFERRING YOUTH MATTERS TO THE COMMUNITY PROJECTS MANAGER)**

**TEAM: COMMUNITY PROJECTS - ARMADILLO**

**1. JOB PURPOSE**

The main purpose of this role is to coordinate, deliver and develop open access and targeted youth delivery for YTC, and provide a welcoming, safe and enjoyable experience for its customers.

Whilst reporting to the Venues Operations Officer (for youth matters, to the Community Projects Manager), you will work collaboratively with a team of colleagues at the Armadillo, in Community Projects and the wider Town Council, to ensure a robust and joined up response to the needs of young people in Yate and the locality.

You will ensure the active engagement of young people in generating event ideas with overall responsibility for planning and leading on youth events, targeted and open access sessions. The events will be varied and exciting and used by large numbers of young people with high levels of customer satisfaction.

To line manage the Venue Assistant team, youth co-ordinator post, and youth café volunteers.

To work with the Venues Operations Officer (VOO as lead) to provide youth specific insight on matters relating to venue operations/ Armadillo as a community business

**2. MAIN DUTIES/ACCOUNTABILITIES**
- To be responsible for youth delivery as directed by YTC
- Coordinate, supervise and support the youth café team, to deliver targeted and open access sessions at Armadillo or other community settings, including detached.
- To increase the number of young people accessing the youth cafe sessions through referrals, outreach, promotion and social media, encouraging young people to attend and take part in the positive activity offer available;
- Work closely with young people ensuring young people’s comments, voices and suggestions are at the heart of service delivery and respond to their needs.

To ensure young people have influence in generating ideas for the venue, liaise with events/activity providers, relevant bodies including schools, other support services for young people, business and community groups and members of the public.
- Liaise with Armadillo teams and management to ensure delivery of services is meeting the needs of young people and to lead on implementing a programme of positive activities and learning opportunities in response to the needs and interests of beneficiaries.
- Deliver support, advice and guidance to young people and families, using best practice.
- Provide leadership when the café is open to customers, shared with the Youth Co-ordinator on a rota basis.
- Supervise sessions that are open to young people, as front of house when on duty. Provide clear direction to customers regarding acceptable behaviour and handling non-compliance in an appropriate and effective manner.
- Provide excellent and effective styles of communication to all staff and customers of the Armadillo.
- Manage, supervise and provide leadership to the Youth Co-ordinator and Venue Assistants. This will include appraisals, motivating, training and ensuring that workloads are appropriate and quality of work is acceptable. Ensure staff receive appropriate induction and training. Lead on associated staffing issues if they occur.
- Ensure high standards of presentation and maintenance throughout the venue and grounds by reporting any issues, damages, repairs as appropriate to the Venue Operations Officer, Estates Manager and where necessary, Community Projects Manager.
- Monitoring Health and Safety, risk assessments, COSHH, fire and security as part of being responsibility for ensuring the venue is a safe environment for staff, young people and users of the building.
- Ensure the delivery and internal administrative tasks are completed in a timely and accurate manner as required by YTC systems and funders requirements, and to complete all monitoring and evaluation requirements relating to youth.
- To contribute to delivering youth activities at other Town Council events.
- They will be a designated Safeguarding Officer at the Armadillo, working in a team of safeguarding officers (Youth Coordinator, Venue Operations Officer, Assistant Venue Operations Officer, Community Projects Manager and Town Clerk). They will be responsible for reporting all safeguarding matters to the appropriate authorities (e.g. South Glos Council Access and Response, children and vulnerable adult services, emergency services) and the Community Projects Manager.

The Senior Youth Officer and the Youth Coordinator will be assigned to an on-call rota, to offer safeguarding support to venue assistant teams, where there may be absences in the Youth Leadership team. In exceptional circumstances, where neither the Senior Youth Officer or the Youth Coordinator are available, the Venue Operations Officer and the Community Projects Manager will provide on