Customer Service Administrator

1 week ago

Bedford, United Kingdom Bells Motor Group Full time

We have a fantastic opportunity for an individual to join our growing service department. This is a new group role to be based at our dealership in Bedford. You would be office based and assist the service teams to make workshop bookings.

Bells Motor Group represent two of the most progressive brands currently in the UK, with Volvo and Kia we have won many awards for customer satisfaction.
- Main Purpose of Job_
- To answer telephone calls and make customer bookings for service and repair.
- Plan customer arrival times and facilities available including while u wait, loan car reservations, collection and delivery service.
- To load the workshop accurately using Dealership prescribed reservation systems and methods in conjunction with other staff.
- Provide estimates for servicing, repair and diagnostics as required
- Advise warranty/goodwill procedures to the customer where required.
- Maintain customer Record Files on a daily basis to ensure accurate input of information. Create new customer and vehicle records as required.
- To participate in Dealership and Franchise training
- To carry out any other reasonable duties as directed to ensure the efficient and smooth running of the service Department.
- Contacting the customer following service or repair work to ensure satisfaction.
- Assist the service reception team during peak periods by giving customers updates on the progress of their vehicle.
- To raise work orders for sales department and progress into the system.

Do you have a passion for delivering outstanding customer service. Do you see yourself as a team player with the drive to achieve targets? If you are I would love to hear from you.

**Job Types**: Full-time, Permanent

**Benefits**:
Company pension
Employee discount
Staff parking

Schedule:
Monday to Friday 8.00am - 5.30pm

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 2 years (required)

Licence/Certification:

- Clean UK Driving Licence (preferred)

Work Location: In person

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