Cleaning Operative

**Job Reference: CL/MH/02-11/690/19**

**Job Title: Cleaning Operative**

**Location: Bolton **-**_Applicants must have the right to work in the UK_**

**Pay Rate: £9.50**

**Contract**:Permanent**

**Hours per week: Variable Shift Rota - 08:00 - 20:00 - 30 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

With over 20,000 employees, our cleaning division works with virtually every sector in the UK and Ireland. Specialising in enhanced hygiene services, janitorial/housekeeping, daily cleans, window cleaning and consumables, our experienced teams ensure ourclient’s premises are kept at the highest presentation standards, while also ensuring the safety of building users.

**Role Overview**

We are currently recruiting for a Cleaning Operative to join our passionate and driven Cleaning team based at our client’s site in Bolton.

The post holder will be required to work flexibly to suit the needs of the business which is to include weekends and bank holidays. This role is a front-facing job role working within the Housekeeping Department which includes the shopping mall, backhouseand carpark. You will need to have proven customer service skills within a busy shopping environment.

**Benefits**
- Access to Wagestream - a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**Key Responsibilities**:

- To deliver excellent customer service portraying a positive image for the brand.
- To perform all cleaning tasks in accordance with training and instructions received whilst ensuring that the employee does not carry out tasks they have not been trained to perform.
- To be fully flexible to work the needs of the business
- Areas of responsibility include mall area, toilets both public and back of house, back of house cleaning, external perimeter cleans
- Ensure high standards of workmanship and professionalism at all times ensuring the right service is delivered to the client to ensure all audits carried out by the client are passed.
- Ensure they sign in and out via agreed the site procedures to comply with health and safety guidelines
- Ensure the correct Personal Protective Equipment is clean and correctly worn at all times.
- In addition all company uniform is worn at all times to portray the correct company image.
- Ensure work is carried out to the highest standards of health and safety with regards to themselves and that of others by following the company procedures at all times
- Ensure all IFM procedures with regard to holidays and other absences are followed
- Ensure high standards of timekeeping and punctuality as laid out in their terms and conditions of employment
- Adhere to all IFM/Atalian Servest company policy statements as set out in the site cleaning file
- Adopt a flexible attitude in relation to daily duties
- Undertake any necessary training as required
- Ensure BICS colour coding is adhered to at all times.
- To ensure any hazardous waste is correctly handled and disposed of as per the correct method statement i.e. sharps, bodily fluids
- Ensure adherence to legislation e.g. COSHH and dilution rates
- Any other reasonable request by your supervisor or line manager

**About You**:

- The jobholder must be self-motivated.
- He/she must be able to use his/her own initiative.
- The job holder must be proactive, and also have the ability to react to customer demands
- He/she must be organised and able to manage his/her own time effectively.
- Must be able to communicate with people at all levels
- The jobholder must present a professional image at all times
- Good Level of Standard English and Maths
- Good Level of Standard English and Maths
- NVQ, Customer service level 1, 2,
- **I**n the Cleaning business industry In Retail
- **I**n the Cleaning business industry and in Retail but training to gain this can be given
- What’s important to us is the right person with the right attitude.- We want someone who is personally responsible; completes work in a timely, consistent manner; works hours necessary to suit the needs of the business ; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible.
- We want all our team members to respond effectively to customer questions; resolve customer problems to the customer’s satisfaction; respects all internal and external customers; uses a team approach when dealing with customers and commits to exceedingcustomer expectations through excellent service
- Works harmoniously with others to get a job done; responds positively to instructions and procedures; and is able to work well with staff, co-workers, peers and managers.
- We require a forward thinking individual to have enthusiasm, show initiative when needed, have exceptional communication skills, and to be professional at all times.
- Personal motivation
** - **Commits self to work hard towards goals, shows enthusiasm and career commitment.
- Team Commitment
** - **Positive participation towards team ethos and team objectives. Publicly supports management decisions and agreed actions.
- Flexibility
- Successfully adapts to changing demands and conditions.
Interpersonal sensitivity -
Interacts with others in a sensitive and effect