Support Engagement Specialist

4 days ago

Sheffield, United Kingdom Clear Links Support Full time

**Closing date 01/10/2025**

We have an exciting opportunity for someone who is passionate about ensuring students receive exceptional support throughout their higher education journey.

Salary starts at £23,793 with possible progression to £27,849 (full time 35 hours a week)

**About Us**

Clear Links is the largest specialist provider of support workers to students in the UK. Our resources are focused on supporting disabled and dyslexic people in education or the workplace. We pride ourselves on our fast and efficient service never compromising on quality. We offer our internal staff ongoing training, a pleasant and friendly office environment, and a supportive network of experienced colleagues.

**About the job**

The role of the Support Engagement Specialist is to enhance the support of all students who receive support through Clear Links. You will be the first point of contact for students who may be unsure how to access their support. You will create a positive and supportive experience for the student, guiding them through the process and ensuring they know what to expect. You will accurately record information understanding that the wider teams will rely on this to ensure the student gets the most from their experience.

**Responsibilities**
- Being the first point of contact for students enquiring about accessing support
- Ensuring information is entered onto the internal systems accurately and in a timely manner
- Being responsible for proactively contacting students on a regular basis
- Identifying and working on improvements to student engagement
- Working effectively as part of a team

**We are looking for (minimum criteria)**:

- Excellent communication skills
- Confidence in making and receiving calls
- Attention to detail and the ability to record information accurately
- A friendly, positive and professional demeanour
- Good knowledge of Microsoft Office
- Higher Education experience (academic or work related)

**How to Apply**

We are committed to fostering a fair and inclusive workplace and celebrate diversity, valuing each individual’s contribution to our organisation. As a Disability Confident Leader we are positive about the employment of disabled people. Disabled applicants who meet the minimum criteria will be shortlisted for an interview. Where there is a particularly high number of applicants, we may need to raise the minimum criteria. In such cases, applicants who have declared a disability under the Disability Confident scheme and meet the minimum criteria may not always be invited to interview.

**Interviews**

We are planning on holding the interviews in person during the week commencing 13th October 2025. If you are invited to interview you will be provided with some questions in advance of the interview which you can prepare at home. On the day you will complete a telephone and typing exercise, in addition to attending the interview.

**Equality and Diversity Monitoring**:
**Job Types**: Full-time, Permanent

Pay: From £23,793.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Work Location: Hybrid remote in Sheffield S11 8NX

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