Quality and Training Team Leader

2 weeks ago

Remote, United Kingdom Synlab Full time

Forming part of the SYNLAB Group, SYNLAB Laboratory Services (SLS) are a drug and alcohol testing laboratory based in Abergavenny, also offering a wide range of pathology, occupational health and wellness testing. SYNLAB in the UK is a trusted expert in clinical laboratory and medical diagnostic services.

We have a new and exciting opportunity for an experienced and motivated Quality and Training Team Leader to join our Service Delivery team. You will work alongside the Collection Services Manager to maintain operational excellence whilst providing technical support and training to the team.

This is a fantastic opportunity to join a supportive team, with the opportunity to develop your expertise and career as an integral part of our agile and growing business.

**Hours**: 40hrs a week / Mon-Fri / occasional out of hours / home-based.

**Responsibilities**:

- To support the Regional Supervisors to educate and train collection technician network on key skills and standard operating procedures.
- Undertake audit visits both on a pre-planned and an unannounced basis of both Regional Supervisors and Collection Technicians.
- Field-based visits and coaching to identify training needs and improve compliance with standards of operations of Regional Supervisors and Collection Technicians.
- To plan and execute induction, selection and recruitment sessions for new Collection Technicians.
- Maintain knowledge of relevant SOP’s and external accreditation standards.

**Essential Skills and Experience**:

- Collection Technician role knowledge.
- Clear evidence of Training and Learning Management.
- Compiling data and writing reports.
- Good interpersonal and problem-solving skills.
- Good knowledge of and experience of using Microsoft packages.
- A positive team player.

**About Us**

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.

We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.

We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.

We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.
- SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law._

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