Remote Customer Support Representative

3 days ago

London, United Kingdom Construo Full time

**About Us**:
Join the Construo team, a leading construction platform dedicated to transforming the industry. We're committed to providing top-notch support to our users and are seeking enthusiastic individuals to join us as Remote Customer Support Representatives.

**Role Overview**:
As a Remote Customer Support Representative at Construo, you'll play a crucial role in ensuring our users have a seamless experience. You'll handle customer inquiries, offer solutions, and provide exceptional support over the phone, all while enjoying the flexibility of remote work.

**Responsibilities**:

- Provide exceptional customer support through phone interactions, addressing queries, resolving issues, and guiding users through solutions.
- Document and maintain accurate records of customer interactions, ensuring thoroughness and clarity in communication.
- Collaborate closely with the support team to escalate complex issues and ensure timely resolutions.
- Stay informed about Construo's platform features, updates, and construction industry trends to assist users effectively.

**Requirements**:

- Previous experience in a customer support role or a similar position.
- Excellent verbal communication skills and a customer-centric approach.
- Ability to work independently and efficiently in a remote setting.
- Strong problem-solving skills and patience in handling customer inquiries.
- Familiarity with customer support software and systems preferred.

**Benefits**:

- Remote work opportunity with a flexible schedule.
- Competitive compensation and benefits package.
- Opportunities for career growth and professional development within the company.
- Supportive and collaborative team environment dedicated to excellence.

**Application Process**:

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