Supervisor - Café/bakery

**We are looking for an outstanding Bakery and Coffee Shop Supervisor to join our team**

Heidi is an expanding bakery and coffee-shop brand with 7 stores around Berkshire, Surrey, Hampshire and London. We are looking for someone to come and join our management team in Haslemere to help lead the charge in delivering fantastic customer service alongside the branch manager.

We bake everything from scratch in-house, importing many of our ingredients from the continent in order to make sure our product stands out in the high-street. We don’t buy anything pre-made. Our products are chiefly French pastries, pizza, quiches, salads, speciality cakes and coffee. All of which are presented to a beautiful standard.

We follow the same philosophy with our coffee, using the best quality machinery, beans and methods to produce a truly fantastic cup.

We are looking for people with warm and inviting smiles, to create a memorable experience with excellent communication skills. You will have a passion for providing great service along with high standards of cleanliness and enjoy being part of a team as well as leading a team.

**Our philosophy is simple: let our food and coffee do the talking.**

**Key Benefits / What we can offer**:

- Opportunity to be part of a growing business
- we're after 'can do people' that this appeals to and can offer great opportunity for training, progression and personal growth.
- Flexible rota - over 7 days a week
- 28 days holiday (pro rata) which includes bank holidays.
- 2 weekly rota, so you can plan your personal time.
- Training on all new products
- Free staff meals

**Your Profile**:

- Cheerful disposition
- Know how to deliver great customer experience
- Experience working in a food and beverage front of house environment
- Barista / Coffee experience
- Flexibility in working hours

**Key Job Roles**:

- Liaise with the Branch Manager
- Ensuring FOH checks are correctly completed on a daily basis
- To serve high numbers of customers with a friendly, efficient and polite manner.
- To work with chefs and other team members productively.
- To uphold the high standard of all food and drink we serve to every customer through training and experience.
- To ensure we provide a clean, safe and welcoming environment at all times.
- Ensure health and safety regulations are being strictly followed
- Ensure all food hygiene protocols are being strictly adhered to
- Ensuring that the team are kept busy and motivated
- Lead the shift where needed to ensure exceptional service
- Lead the team by example on up-selling our products
- Other duties that may be necessary on occasion

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Day shift

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 2 years (preferred)
- management: 1 year (preferred)

Work Location: In person

Pay: From £13.00 per hour

Additional pay:

- Tips

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership

Schedule:

- Day shift

**Experience**:

- Management: 1 year (preferred)
- Barista: 1 year (preferred)
- Hospitality: 1 year (preferred)

Work Location: In person