Care Coordinator

2 weeks ago


Chippenham, United Kingdom Wiltshire Council Full time

Assist in the provision of appropriate safe care, in accordance with the regulations and quality standards. When leading out of hours cover, initiative will need to be taken to ensure the team are following correct procedures. Have a thorough knowledge of CQC regulations and how they enforce them through the inspection process. Complete, distribute and monitor paperwork required by CQC registration, and held in the customers home, for the provision of the service, such as medication administration records.
Ensure all paperwork is compliant, thorough and well-maintained to ensure the service is inspection ready. Drive effective and consistent communication between professionals and the customer and their family to ensure all agencies are working in partnership and the risk of duplication and repetition is reduced. To respond in a timely and professional manner to referrals and feedback as required on the progress of these referrals. Provide customers (and where appropriate their representatives) with information about the service including expectations and contact details, advising how customers can raise concerns.
Record all contacts accurately and in a timely way. Keep all information about customers and their families secure and confidential. Capture and record relevant actions, events and decisions in accordance with case management principles. Monitor customers progress and achievement of goals.
Alert the Deputy Response Service Lead to any concerns. Participate in the appraisal of a staff. Where improving work performance or HR procedures are implemented support and work under the direction of the Deputy Response Service Lead. Provide additional support where development needs are identified, undertake in service 1:1 training where appropriate, participate in the delivery of in-service training to small groups of staff.
Under the direction of the Deputy Response Service Lead participate in the Induction of new staff, this may include arranging, mentoring with another staff member, shadowing and in the field training. Monitor the delivery of support, in line with the service policies this will include the following tasks: o Reviewing daily communications via Care Management system Birdie o Review and manage the Urgent Care inbox o Observation of support visits o One to one supervision o Spot-checks of practice o Audit files. Have an expert awareness of safeguarding in line with Wiltshire policy, including making referrals and participating in safeguarding investigations. Using experience, knowledge and skills to identify the signs of abuse and neglect and follow agreed local protocols to ensure customers are protected from harm/risk of harm.
Be an ambassador for the Council and the department at all times, always representing the Council positively, professionally and appropriately at meetings with customers, external partners and agencies. Be able to respond to civil emergencies under instruction Take a lead in challenging practice to make improvements to service.


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