Resident Liaison Officer
7 days ago
Our client has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, for 80 years, predominantly to local authority housing associations.
You will be working in the Islington area playing a crucial role in facilitating effective communication with residents of diverse backgrounds during maintenance projects.
**Main Duties**:
- Prepare correspondence addressing issues such as access, delays, changes/additions to works, and resolving resident concerns.
- Collect Key Performance Indicators upon work completion and log the results.
- Arrange appointments for workers and subcontractors where necessary.
- Build strong relationships with residents to ensure satisfaction and smooth project execution.
- Participate in team meetings to discuss planned construction activities, ensuring targets and client specifications are met.
**Essential Skills/Knowledge**:
- Full UK Driving License.
- Strong face-to-face customer service experience.
- Confident and calm communicator within a face-to-face environment.
- Strong time management and organizational abilities.
- Flexible to accommodate the needs of the residents.
- Able to communicate effectively with people from diverse backgrounds.
- Basic IT knowledge.
**Package**:
- Salary: £25,000 to £31,000 per annum.
- Company Car + Fuel Card.
- 21 days of holiday + bank holidays and Christmas closure.
- Birthday day off.
- Company pension.
- Healthcare Insurance
- Life Insurance.
- Company-branded uniform, PPE, work phone, iPad.
- Company events and discount portal.
**Working Hours**:
- Monday to Friday
- 8:00 AM - 5:00 PM
- 1 hour for lunch
- 40 hours per week
**Additional Information**:
- A DBS check will be carried out on your behalf at the company's expense.
- You must be eligible to work in the UK.
- Six-month probationary period.
- As part of the interview process, you will be required to complete an aptitude test.
**Job Types**: Full-time, Permanent
Pay: £26,000.00-£31,000.00 per year
**Benefits**:
- Company car
- Company events
- Company pension
- Employee discount
- Free or subsidised travel
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Licence/Certification:
- Full Driving Manuel License (required)
Work Location: In person
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