Senior Service Delivery Manager

2 weeks ago

York, United Kingdom La Fosse Associates Full time

**Role Profile - Senior Service Delivery Manager**

As dedicated Senior IT Service Delivery Manager to be responsible for establishing ITIL best practice methods, owning the IT service delivery mechanisms, and managing IT provision to the business. The role will drive forward a focus on best practice, andmature the service, working closely with the Director of IT Service Delivery.

**Location**: York (Hybrid)

**Salary**: up to £65,000 + benefits.

**Senior Service Delivery Manager responsibilities**:

- Overall, responsibility is to ensure that the customer experience is exceptional, provide regular updates to customers during the incident resolution cycle and assist the technical teams in driving adherence to SLAs, inclusive of management of 3rd partyvendors.
- Management of the customer in all respects and under any circumstances is critical, aligned with the management of internal resources, appropriate escalation, and ongoing communication with all parties.
- Ensure that the right-fit Service Support and Service Delivery policies and processes are in place to meet individual Customer needs and make sure these are being met internally.
- To monitor and assess performance to ensure meeting defined SLAs and KPIs and to prepare relevant reports in line with Customer requirements.
- To drive service review meetings and facilitate third party service reviews covering performance, service improvements, quality, and processes to enable Continual Service Improvement.
- To drive internal service management projects, development of Freshservice, process development, as well as the core role of managing service delivery to the business

**To be successful as Senior Service Delivery Manager**:

- Will demonstrate leadership, ability to manage expectation levels, and teamworking skills.
- You should also demonstrate excellent communication and have experience of managing IT service delivery, resolving cross functional IT issues, and developing service upwards across in a fast-growing orga
- IT service operational experience of managing multiple teams across service management, specifically service desk, incident, Problem, Change (CAB), Asset, and Service Level Management.
- Understanding of Infrastructure technologies, Telephony, Networks, and Business Applications.
- Dynamic and personable, able to manage expectations and work through complex issues.

  • Senior Delivery Manager – Public Sector Innovation

    2 days ago

    York and North Yorkshire, United Kingdom Government Recruitment Service Full time

    A public sector recruitment agency in the UK seeks a Senior Delivery Manager to oversee programme delivery using Agile methodologies. This role involves engaging senior stakeholders and coaching Delivery Managers. Candidates should have expertise in Lean practices, commercial and financial management, and a strong focus on enhancing team capability and...

  • Duty Service Delivery Manager

    2 weeks ago

    York, United Kingdom London North Eastern Railway Full time

    The Duty Service Delivery Manager (DSDM) is a senior leader role within the Rail Operating Centre (ROC) based in York. The ROC is where the Service Delivery Team delivers the day to day running of all LNER services across the network. The team ensures that the train plan is delivered safely, on time and with the customer always in mind. The team works...

  • Delivery Manager

    2 weeks ago

    York, United Kingdom Proactive Appointments Full time

    **Delivery Manager** Hybrid working Our client, a leading insurance organisation have an opportunity for an IT focussed Delivery Manager to join on a permanent basis. This role will focus on managing a local team of IT Services Infrastructure Specialists as well as delivering IT change andmaintaining IT operations across the organisation. **Role...

  • Senior Delivery Manager

    4 days ago

    York and North Yorkshire, United Kingdom Psr Tl&g Full time

    Responsibilities Overseeing programme delivery and ensuring successful outcomes. Engaging and managing senior stakeholders, bridging communication gaps between technical and non-technical teams. Coaching and mentoring Delivery Managers to enhance team capability and performance across teams. Managing commercial relationships with strategic delivery partners...

  • Pensions Service Delivery Manager

    6 days ago

    York and North Yorkshire, United Kingdom www.sammons.co.uk Full time

    North Yorkshire, Yorkshire | Excellent | Posted yesterday Job Title: Pensions Service Delivery Manager Contract Type: Permanent Location: North Yorkshire, Yorkshire Job Base: Hybrid Salary: Excellent Reference: V-108406 Contact Phone: 020 7293 7022 Job Published: 04/12/2025 13:34 Job Description Pensions Service Delivery Manager Excellent opportunity to join...

  • Delivery manager service

    2 weeks ago

    York, North Yorkshire, United Kingdom Selco Builders Warehouse Full time

    What You'll Be Doing Leading the Delivery Team: Oversee daily delivery operations and ensure smooth functioning. Plan deliveries and ensure accurate, safe loading. Conduct plant/vehicle checks and manage outbound deliveries. Driving Commercial Success: Implement the store's sales plan and make sound commercial decisions. Maximize delivery...

  • Probation Service Officer 77822

    1 week ago

    York, United Kingdom Service Care Full time

    **Probation Service Officer** *** **Overview** **LOCATION**:York **HOURS**:37.5 hours **PAY RATE**:£18.00 - £20.07 (Depending on experience) **Full Job Description** - To undertake the full range of offender management tasks with offenders assessed as low or medium risk of harm and to support the Probation Officer grade in high risk cases. - When...

  • Head of Claims Service Delivery

    4 hours ago

    York, York City, United Kingdom NFU Mutual Full time

    Head of Claims Service Delivery - Injury and Claims ValidationA Senior leadership role with an award-winning organisation and Which? Insurance Brand of the Year for 4 consecutive yearsDrive and shape the future of Injury and Claims ValidationA national role covering sites across York, Bristol, Stratford upon Avon and Belfast with regular travel and hybrid...

  • Delivery Manager

    1 week ago

    York, United Kingdom Selco Builders Warehouse Full time

    What You'll Be DoingLeading the Delivery Team: Oversee daily delivery operations and ensure smooth functioning. Plan deliveries and ensure accurate, safe loading. Conduct plant/vehicle checks and manage outbound deliveries. Driving Commercial Success: Implement the store's sales plan and make sound commercial decisions. Maximize delivery service...

  • Service Delivery Specialist

    1 week ago

    York, United Kingdom Vismo Ltd Full time

    **Service Delivery Specialist within the Sales Team** Company Overview: Vismo, established in 2012 with offices in York, UK, and New Jersey, USA, is a leading provider of location monitoring and safety solutions. With a global presence, Vismo supports over 350 clients and protects more than 450,000 users worldwide. Vismo focus is on providing innovative...