Systems Administrator

**Role**:Systems Administrator

**Salary**:£28,000 - £35,000 DOE

**Location**:Southampton (on-site)

As the Systems Administrator for AVASK, your role is to ensure the software systems are utilised correctly and that business data integrity is maintained. A good understanding of all the business processes is required. Ensuring effective liaison with all key stakeholders is critical, namely all CRM users, external consultants, and internal Software Developers.

**Main duties include**:
Data integrity & Internal audit
- Ensure controls are in place to maintain data integrity.
- Use of PowerBi to build and maintain business reporting.
- Use of PowerBi to assist in identifying and deploying interim solutions pre full software deployment.
- Perform routine and scheduled audits of all systems, including backups.
- Identify and correct errors made by system users communicate errors made in a friendly and helpful manner.
- Analyse trends and provide information to the Systems and Training Manager, reporting on improper system usage.
- Audit users to ensure the system is being used correctly.
- Provide reporting and analysis of CRM and other AVASK Systems.

Process development
- Work with Systems and Training Manager and stakeholders to draft specifications for system requirements.
- Create and maintain user guides for new feature implementation and update existing where system changes are made.
- Test configured system pre-implementation.
- Work with software development to integrate with other systems.
- Provide feedback and insight for ongoing system improvement.
- Keep up to date with regular updates to systems and ways we can improve.

Training and Support
- Provide initial helpdesk support for all users across the Group.
- Assist the IT department with process automation requests via Power Automate and Power Pages.
- Provide support by assisting the user community with the systems and related tools.
- Help provide ongoing refresher training and training of new staff.
- Refer system issues to the Systems and Training Manager and CRM Consultant where required and monitor to resolution.

**Key skills, knowledge and experience**:

- Degree in business or information technology preferred.
- Minimum of 2 years experience in sales or business administration.
- Strong project management, data management and training & support skills.
- Strong computer skills, Microsoft Office and CRM systems. (knowledge of ZOHO CRM an advantage).
- Excellent verbal and written communication skills.

**What youll get in return**
- 22 days of annual leave plus Bank Holidays with the option of purchasing up to 5 extra days through salary sacrifice.
- Birthday off after 1 year length of service.
- Pension scheme with Royal London with employee contributions of minimum 5% and employer contributions of 3%.
- A collaborative culture of continuous learning with Learning and Development opportunities for career progression, alongside support with professional qualifications where applicable.
- Private Healthcare Insurance with Vitality Health care after completing probationary period.
- Cycle2Work scheme available through salary sacrifice.
- DIS (Death in service) available after completing probationary period.
- Creative spacious offices with breakout areas, and subsidised canteen with Chef offering freshly cooked breakfast and lunches.

**About AVASK**:
AVASK Accounting & Business Consultants is a rapidly expanding firm that specialises in international VAT and tax and accounting for e-commerce businesses that are located internationally and in the UK.

AVASK are recommended External Tax Advisors under the Amazon Global Selling Programme and assist hundreds of Amazon FBA sellers, eBay, Shopify and many other platforms. On top of this, it provides its clients with a comprehensive range of expertise - from providing practical guidance on cross-border transactions, making sure that they are fully compliant and assisting on their group structures and tax advisory services. #PRL