Head of Operations

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

AM Services Group, part of our FM business delivers Facilities Management to Retail Schemes, Manufacturing plants and Tenanted offices.We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellentcustomer care.

**The Role - Head of Operations - Facilities Management**

AM Services Group are looking for a Head of Operations to deliver a broad range of Facilities Management expertise within a challenging environment and demonstrating the ability to work individually as well as managing and supporting relevant Regional OperationsManagers and teams. The role will cover the whole of the UK however there will be a significant focus on the M62 ‘corridor’ and so living close to this will be advantageous.

**Duties/Key Responsibilities**
- Lead and take responsibility for the delivery of operational day-to-day services across the projects such as, Security, Cleaning, and Catering.
- Ensure the services delivery exceeds customer expectations and delivers excellence, working closely with the Client to maximise the asset and contract potential.
- Maximise profits whilst achieving the required quality standards with mínimal penalty deductions.
- Manage commercial contract matters to minimise the risk, ensuring budget targets are exceeded, including benchmarking, local dispute resolution etc., and escalation where required.
- Ensure the projects are managed in accordance with H&S best practice
- Provide overall leadership to the projects to provide a customer focused, cost effective, and efficient FM service, including line management responsibility for Regional Operations Managers and other individuals at that level reporting to you.
- Work in collaboration with the clients to develop and implement FM initiatives
- Control P&L accounts for FM services, variations and lifecycle replacement within agreed budget targets ultimately feeding into the wider Group finances
- Ensure full compliance with legislative processes, relevant contract requirements, maintenance standards and associated policies & procedures and accredited quality standards.
- Supporting the business as required in growth opportunities, in conjunction with the bid development team as required
- Mobilisation of new contracts as allocated, ensuring a smooth transition of staff, subcontractors and ensuring service delivery is maintained.
- Management of and responsibility for the financial performance of the contracts (involving responsibility for management accounts, calculation of sales credit control and an understanding of financial modelling)
- Risk Management - identifying and minimizing risk, early identification of potential problems, escalating where necessary to the Operations Director
- Leading on operational matters for the sites under your control

**Skills Required**:

- Do you have Senior Facilities Management leading a Senior FM operational team.
- Do you have Recognised relevant qualification in FM / Engineering / Construction / Soft Services.
- Experience of managing multiple contracts
- Strong experience of Financial Management
- Strong experience of Commercial Management
- Familiar in the operation of a FM software package
- Competent using a wide range of Microsoft Office packages particularly Excel, Word, PowerPoint, Teams and Outlook.
- Excellent communication skills (listening, written and oral) with an excellent standard of numeracy and literacy.
- Strong motivator. Supportive and collaborative, with a proactive “Can Do” approach.
- Excellent Interpersonal skills, diplomacy and tact
- Ability to liaise confidently and professionally at all levels
- Excellent organisational skills, can prioritise conflicting tasks and have a good attention to detail.
- Ability to lead, manage and develop teams across multiple contracts
- Adapts to a changing environment, can implement change, can work at speed, producing consistent and high-quality results.
- Ability to think strategically and identify growth opportunities