Head of Process Improvement

**Job Purpose**
Reporting to the Director of Business Change and working in collaboration with the fellow Heads of Service within the Transformation team, and key stakeholders across the University, the Head of Process Improvement will develop and lead a portfolio of projects that will transform our staff and student experience through process improvement.
Utilising their wealth of process improvement techniques to transform our internal processes alongside our ways of working. They will use effective and industry leading diagnostic tools and techniques to determine opportunities for improvement and design and implement new processes that will create a better experience for our staff and students. The role holder will embed process improvements that likely including improvements in process, organisation, technology, data, and ways of working.

**Main Duties and Responsibilities**
Lead large scale and/or multiple business/process improvement projects from inception to completion ensuring that project plans, budgets and resources are in place.
Oversee project implementation and evaluation in the delivery of continuous business improvements though innovative and sustainable solutions, and by supporting local management teams in building and supporting a process improvement culture and capability.
Lead cross-functional teams, in a matrix management structure, on a range of business improvement projects of ensuring effective deployment of resources.
Line manage Business Process Improvement Leads and Senior Business Analysts or other relevant roles within the Business Change team.
Design and oversee the delivery of relevant training and development to the wider University community to build process analysis and business improvement capability and ensure those involved in business improvement projects are fully equipped to make an appropriate contribution.
Design a suitable framework for the identification of recommended business improvement priorities, and in consultation with the Director of Business Change and Chief Transformation Officer, present these recommendations to the Strategic Transformation Board for approval. This will involve understanding, influencing and coaching a range of colleagues at all levels

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualification**s
Essential
A1 Ability to demonstrate the necessary strategic competencies required to undertake the duties associated with this level of post having acquired the necessary professional knowledge and leadership experience in a similar or number of different specialist roles. Or: Scottish Credit and Qualification Framework level 9,10 or 11 (Ordinary/Honours Degree, Post Graduate Qualification), or equivalent, including being professionally qualified in relevant discipline, with a broad range of professional leadership experience in strategically important specialist areas.
A2 Highly developed knowledge and understanding of process improvement and change management methodologies. A3 Demonstrable knowledge and understanding of complex process improvement delivery.
Desirable
B1 Relevant Technical/Professional Process Improvement Qualifications (e.g. Sigma Accreditation)
B2 Strong understanding of Higher Education organisations, purpose, infrastructure.

**Skills**
Essential
C1 Highly effective communication and influencing skills, both verbal and written, to interact effectively with a range of internal stakeholders over whom you have little or no direct authority across diverse functional areas. C2 Highly credible with strong ability to influence and persuade senior management of appropriate courses of action that may have University wide implications.
C3 Strong leadership skills to execute complex business improvement projects Ability to develop innovative solutions and influencing behaviours in the adoption of new ways of working.
C5 Strong interpersonal skills including motivational negotiating, motivating, influencing, and building credible relationships with senior stakeholders.
C6 Comprehensive ability to prepare and deliver engaging presentations and training programmes.
C7 Highly effective negotiation and diplomacy skills.
C8 Strong benefits management.
Desirable
D1 Creative approach to data and reporting presentations.
D2 Mixed skillset in both business and technology change.

**Experience**
Essential
E1 Substantial professional experience at a senior level in private/public sector with a demonstrable track record in leading and delivering significant business/process improvement projects to a clear and successful conclusion.
E2 Experience of managing significant relevant business change projects involving multiple stakeholders across several business units
E3 Proven track record of managing specialist improvement resources including the coaching and development of others in improvement techniques.
E4 Significant experience of successful utilising multiple process improvement methodologies
E5 Significant experience w