Catering Assistant

Norfolk & Norwich University Hospital

Full time - 38.5 hours per week - 4 on 4 off - 0700 - 1900 hours.

Salary £11.44 per hour plus basic plus Serco benefits

**Main Purpose**:
The post holder will work as an integral part of the Ward catering team ensuring high quality service is provided to the patients. They will be responsible for the co-ordination of the patient meal and beverage services in accordance with the Ward Timing Schedule.
The post holder will ensure all catering assistants in their designated area are compliant with the relevant policy and procedures.
The post holder will contribute and organise the maintenance of a hygienic and clean environment for patients, staff and visitors to ensure the highest standards are met at all times.

**Main Accountabilities**:
To ensure that patients are provided with appropriate meals and beverages at the agreed intervals throughout the day.
To encourage and assist patients to order meals (on Windows Tablet Software).
To prepare hot / cold beverages including loading the appropriate trolley / equipment and ensuring that all beverages are served at the correct temperature according to food hygiene regulations.
Loading regeneration ovens as necessary, monitor and record food temperatures.
To ensure that at the end of every meal and beverage service that all cutlery, crockery and condiments are removed from the patient areas.
To wash utensils used in the preparation, regeneration and serving of food and beverages including the cutlery and crockery used for patients.
To ensure the ward kitchen hygiene standards are maintained. To ensure good practice in relation to stock rotation to optimise efficiency and the discarding of out of date food.
To monitor and record fridge and freezer temperatures daily in accordance with food safety regulations and report problems as appropriate.
To ensure patients whose fluid intake is not medically restricted have access to fresh drinking water.
Demonstrate high standards of courteous interaction with patients and Trust staff to optimise patient food and beverage consumption.
Ensure that all work is carried out in line with Serco and Trust Health and Safety, Quality policies and procedures and all documentation and work records are completed accurately.
Undertake any other ad hoc duties as prescribed by Supervisor / Manager and within scope of skill and capability.

**What you will need for the role**:
Good Basic Education GCSE A-C including Maths and English
Basic Health & Safety
Working within a food service environment / catering industry
Customer service skills
Understand the importance of hygiene and safety
Level 2 Food Hygiene

What we offer
Up to 6% contributory pension scheme. 25 days annual leave plus bank holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. Interesting and enjoyable work. Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.