Helpdesk Administrator

Mpeople Recruitment are seeking a reliable **Helpdesk Administrator** on behalf of our reputable client based in **Rochdale**.
- **Location**:Rochdale (OL16)
- **Salary**: £24,000
- **Hours**:9am - 5pm, Monday to Friday (35 hours per week)

**Duties would include**:

- Providing first line support to our franchise users across the United Kingdom for our tailor-built software solutions in the shipping industry.
- Managing (Account Management) a dedicated number of franchisees within a region (normally twenty-five franchisees).
- Management and communication of issues clearly and concisely in order to pass on to our 2nd level helpdesk for developers to fix along with assessing and communicating priorities.
- Training on the use of our software solutions.
- Configuration of our software solutions. (Bespoke and third party).
- End user testing of releases and new features prior to final release to all users.
- Maintenance of issue logs and reporting.
- Active communication to individuals on the progress of issues and regular bulletins to the entire franchise network updating on the status of releases and issues.
- Finding a solution to a problem and implementing any changes necessary.
- Can do attitude, especially when under pressure.
- A team player, willing to help others when needed and go the extra mile.
- Communicating with colleagues and Franchisees.

**The required traits, skills, and background**:

- Previous customer service administration experience is essential
- Previous helpdesk / IT experience would be advantageous, but is not essential
- Strong communication skills (written and verbal)
- A competent systems user that is tech savvy
- Someone who likes problem solving and can think outside of the box

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: In person