Customer Service Adviser

21 hours ago

Dundee, United Kingdom West End Garage Full time

**Service Adviser**

As a Service Advisor at West End Garage, you are the crucial link between our customers and the workshop team. Your primary responsibility is to provide an exceptional customer experience by greeting customers warmly, understanding their vehicle's needs, and clearly explaining the recommended services. You will be responsible for booking appointments, preparing work orders, and ensuring all customer inquiries are handled professionally and efficiently.

**Key Responsibilities**:
Greet customers and establish a trusting and professional relationship.
- Listen attentively to customer concerns and accurately document vehicle issues.
- Communicate with technicians to understand the scope of work and provide accurate service recommendations to customers.
- Present and explain service options, costs, and timelines in a clear and transparent manner.
- Proactively identify and recommend additional services or products that would enhance the customer's vehicle performance, safety, or longevity. This includes service plans, oil / fuel treatments, SMART repairs and valeting packages.
- Obtain customer approval for all services and effectively manage customer expectations.
- Prepare and process work orders, invoices, and payments accurately.
- Maintain a high level of customer satisfaction through follow-up calls and addressing any post-service concerns.
- Collaborate with the entire dealership team to ensure a seamless and positive customer journey.

**Qualifications**:

- Previous experience in a service advisor or a customer-facing role within the automotive industry is highly preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Ability to work effectively in a fast-paced environment.
- A solid understanding of automotive systems and service procedures.
- Demonstrated ability to upsell or cross-sell products and services based on customer needs.
- Proficiency with dealership management systems is a plus.
- A valid driver's licence.

**We Offer**:
Competitive salary (based on experience) and performance-based bonuses.
- Ongoing training and professional development opportunities.
- A supportive and dynamic team environment.
- Employee discounts on services and parts.

**Apply**:
**Job Types**: Full-time, Permanent

Pay: From £25,400.00 per year

Work Location: In person

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