Win04267 B&q Glasgow Customer Service Home Delivery

Looking to drive your career forward? Wincanton is on the lookout for skilled drivers to steer the Cambuslang B&Q delivery team toward success If you’re driven by customer service and love being on the road, this is your stop.

You will be working a 48-hour week working any 5 out of 7 days. Working as a two-person crew we are looking for people who have the passion to deliver excellent Customer Service.
We specialise in delivering home improvement products on behalf of the UK’s largest DIY retailer to private households. This role is key to the success of our business and you will represent the face of B&Q to the customer on a daily basis. You’re not just delivering products; you’re delivering a customer experience. Each interaction matters, and you’ll ensure every delivery arrives in perfect condition, on time - every time.

This role is vital to the success of our business, and we value drivers who share our dedication to quality and customer satisfaction. Join Wincanton and become a part of a team where you’re appreciated, supported, and empowered to succeed

**Key Responsibilities**
- **Deliver Exceptional Service**:Provide a professional, high-quality driving experience that meets and exceeds customer expectations.
- **Ensure Prompt and Safe Delivery**:Guarantee customers receive their orders in perfect condition, on time, every time.
- **Customer Engagement**:Build rapport with customers by delivering a friendly, positive experience, managing any questions or concerns with professionalism and courtesy, whether in person or over the phone.
- **Room-to-Room Delivery**:Safely and efficiently deliver products to the customer’s room of choice, handling each item with care.
- **Documentation Accuracy**:Complete all necessary paperwork and electronic documentation accurately and efficiently, aligning with customer, company, and regulatory requirements.
- **Health & Safety Commitment**:Take responsibility for your safety and the safety of others, conducting dynamic risk assessments, following safe work practices, and adhering to the Health & Safety at Work Act. Report any accidents, incidents, or damage promptly.
- **Regulatory Compliance**:Follow all driving and working time regulations to ensure full compliance.
- **Continuous Development**:Attend any relevant training to keep skills sharp and support continuous improvement efforts within the team.

**Experience & Qualifications**
- **Valid Licensing**:Hold an in-date, valid Class 2 licence, CPC licence, and Digi Card.
- **Good Driving Record**:Have no more than 6 points on your licence.
- **Professional Presentation**:Maintain a smart appearance and bring excellent customer service skills with a keen eye for detail.
- **Flexibility & Punctuality**:Show flexibility in shifts and duties with reliable timekeeping.
- **Time-Critical Service**:Provide efficient, on-time delivery service, meeting targets agreed upon by both the customer and Wincanton.
- **Experience Behind the Wheel**:Previous retail or commercial driving experience is preferred, and multi-drop experience is an advantage.
- **Physical Capability**:Due to the nature of the role, heavy lifting is required daily. You’ll handle bulky items such as washing machines, kitchen units, and worktops as part of a two-person team.
- Note: A DBS check will be conducted for all successful applicants. _

We really value our people and offer a friendly working environment, a focus on developing your skills and a competitive salary.

**Why Wincanton?**

We value our team and are committed to offering a positive, supportive work environment, competitive pay, and opportunities to grow with us.

**Benefits We Offer**
- **Competitive Pay**:Earn £14.70 per hour.
- **Employee Discounts**:Enjoy a 20% discount at B&Q following a successful probation period.
- **Wellbeing Support**:Access to our Employee Assistance Programme.
- **Career Growth**:We provide extensive training and development, including customer service and management programs, along with opportunities for career advancement.
- **Recognition & Rewards**:Take part in recognition schemes, and enjoy perks such as childcare vouchers, RAC discounts, e-vouchers, and leisure and supermarket savings.
- **Pension**:Enrol in our company pension scheme with employer contributions that help you plan for the long haul.

Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling and distribution; high volume eFulfilment; retailer ‘dark stores’; two-person home delivery; fleet and transport management; and network optimisation for many of the UK’s best-known companies.