Technical Support Advisor

3 days ago

Newcastle upon Tyne, United Kingdom Mtrec Recruitment Full time

**The Company you will be working for**:
**Rewards and Benefits on offer;**
- Great Working Environment - a very friendly culture and team atmosphere
- Immediate start
- Permanent position
- Working with an incredibly successful organisation
- Woking Monday to Friday
- Hybrid working available

**The Role you will be doing**:

- To take ownership & accountability for offering solutions that benefit our customers
- To provide our customers with the correct solution that solves their query and aims to always exceed their expectations.
- To ensure excellent customer service standards are delivered at all times.
- Demonstrating empathy by consistently seeing the customers point of view
- Supporting & embracing change with a positive ‘can do’ approach
- To take on board all relevant training and demonstrate a comprehensive understanding products and services
- To recognise opportunities to ‘add value’ to a customer’s relationship with us by recognising and maximising revenue opportunities
- To proactively contribute to the success of the team by sharing knowledge and ideas.
- To take ownership and always look for areas of improvement and self-development
- To demonstrate and deliver exceptional problem solving and trouble shooting skills
- To proactively seek feedback from coaches and managers to look at ways of improving the customer experience
- To adapt your communication style to suit the customer.

**About you;**
- Exceptional communication and organisation skills - and the ability to follow through and manage a larger workload
- **Troubleshooting and Technical Support Experience is essential**:

- A proven ability to adapt to a fast paced and continually changing environment
- Desire to work with a team and learn from other team members.
- Knowledgeable of customer business needs
- Motivated by team work and resolving tasks and issues
- High ethics and standards
- Good problem-solving skills
- Thinks through consequences of actions and can present clear rationale for decision making
- Able to negotiate effectively and handle difficult and confrontational situations
- Ability to work towards targets and deadlines
- Able to perform a variety of administrative tasks
- Flexible and Enthusiastic
- Excellent communication skills both written and oral
- Excellent customer service skills

Pay: £24,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: J137934

  • Technical Support Advisor

    1 week ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Technical Support Advisor** **Quorum Business Park, Longbenton - NE12 8BU** **Salary**: £21,000 - £23,000 per annum + Performance based bonus **Working hours**:Full time**, **37.5 hours per week, shift pattern between 9am - 8pm Monday-Sunday (5 days on 2 days off) **Holidays**: 21 days plus bank holidays increases to 23 days plus bank...

  • Technical Customer Support Advisor

    1 week ago

    Newcastle Upon Tyne, United Kingdom Concept Personnel Full time

    **Job Title: Technical Customer Support Advisor** **Location: Newcastle upon Tyne** **Salary: up to £22k** Our client is a highly sought-after digital agency based in Newcastle upon Tyne who are looking for a Technical Customer Support Advisor to become a key part of their 24 / 7 support provisions to assist with the delivery of services. **The...

  • Technical Support Advisor

    5 days ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Technical Support Advisor** **Quorum Business Park, Longbenton - NE12 8BU** **Salary**: £23,000 - £25,000 per annum + Performance based bonus **Working hours**:Full time**,**37.5 hours per week, shift pattern between 9am - 8pm Monday-Sunday (5 days on 2 days off) **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1...

  • Technical Support Engineer

    2 days ago

    Newcastle upon Tyne, United Kingdom Rise Technical Full time

    Technical Support Engineer £38,000 + Vehicle + Training + Autonomy + Company Benefits Hybrid (Commutable from: Scotland, Newcastle, Middlesbrough, Durham & Commutable areas) Do you have mechanical knowledge, looking to develop your skills further in this autonomous and varied role with an industry leading company?This is an excellent opportunity for someone...

  • Technical Support Engineer

    3 days ago

    Newcastle upon Tyne, United Kingdom Rise Technical Recruitment Full time

    Job DescriptionTechnical Support Engineer £38,000 + Vehicle + Training + Autonomy + Company Benefits Hybrid (Commutable from: Scotland, Newcastle, Middlesbrough, Durham & Commutable areas) Do you have mechanical knowledge, looking to develop your skills further in this autonomous and varied role with an industry leading company?This is an excellent...

  • Technical Customer Service Advisor

    1 week ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Technical Customer Service Advisor** **Quorum Business Park, Longbenton - NE12 8BU** **Salary**: £21,000 - £23,000 per annum + Performance based bonus **Working hours**:Full time**, **37.5 hours per week, shift pattern between 9am - 8pm Monday-Sunday (5 days on 2 days off) **Holidays**: 21 days plus bank holidays increases to 23 days plus bank...

  • Technical Support Agent

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Ad Warrior Full time

    **Technical Support Agent/1st Line Helpdesk** **Salary**: £23,000 per annum **Location**: Newcastle or Surrounding areas **The Role** The company's Technical Support team is a seamless extension of their brand, committed to service excellence and passionate about delivering relationship-based service. They aim to provide a best-in-class experience for...

  • Technical Support Agent

    4 days ago

    Newcastle Upon Tyne, United Kingdom Ad Warrior Full time

    **Technical Support Agent/1st Line Helpdesk** **Location**:Newcastle or Surrounding areas **Salary**: £23,000 per annum **The Role** The company's Technical Support team is a seamless extension of their brand, committed to service excellence and passionate about delivering relationship-based service. They aim to provide a best-in-class experience for...

  • S200 Technical Support Advisor

    10 hours ago

    Newcastle upon Tyne, United Kingdom Sage Full time

    Advert People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it! At Sage, we recognize that the world of work has rapidly shifted over the last...

  • Customer Service Technical Support Advisor

    4 days ago

    Newcastle upon Tyne, United Kingdom U.S. Bank National Association Full time

    A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and...