Helpdesk Office Administrator

1 week ago

Swindon, United Kingdom PINNACLE GROUP Full time

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, whilemaintaining our values of high quality and excellent customer care.

**The Role**

**Duties/Key Responsibilities**
- To help support the delivery of planned and reactive maintenance
- To log, update, close or cancel jobs in our CAFM system (Reactive and Planned) - including monitoring open events
- To monitor and record the feedback of site operatives to helpdesk requests and to ensure customer satisfaction with the service
- To assist with the administration of sub-contractors and suppliers
- To provide a high level of customer service to clients
- To work collaboratively within a small team to achieve shared objectives
- To receive and make welcome all visitors to site ensuring they are appropriately hosted, and their visit is planned correctly
- Prepare any required reports generated from the CAFM systems
- Provide general administrative support to the contract
- Raising PO’s and Invoicing on the contract
- To chase internal and external persons responsible for outstanding works requests on the helpdesk
- Provide general administrative support to the contract
- Assist in compiling information from various service lines for monthly reports
- To carry out all reasonable tasks that may be requested from time to time

**Skills Required**:

- Ability to work and prioritise under pressure
- Proven experience within a similar role/have understanding and experience of PFI contracts.
- Experience of working to and monitoring of contractual SLA’s and KPI’s under pressure
- Good IT skills including MS Word, Excel, Power point and Outlook
- Good level of interpersonal and customer service skills with all levels of staff an clients
- Good level of spoken and written English
- Continual improvement ethos with strong customer focus
- Thorough attention to detail
- Self-Managing and able to work on own initiative

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