Vehicle Damage Assessor

7 days ago

Basingstoke, United Kingdom Solus Accident Repair Centres Full time

**Overview** Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family? This role is for 20 hours per week (pro rata) with some flexibility to work from home.

**Responsibilities** **The Role**:
Solus Repair Consultants are pivotal in our customers story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate allrepair information while safeguarding customer satisfaction.
- Carry out computerised estimates using Audatex
- Communicate with customers to provide repair information and an indication of completion time
- Compile all relevant information and complete supporting documentation
- Record all estimate / repair information on the Advance system
- Monitor progress of the vehicle through the repair process
- Negotiate estimates with the Aviva Engineer when required
- Discuss claim related issues with the Aviva Engineers
- To identify opportunities for non-insurance related repairs
- To conduct mobile and drive by estimates
- To maintain and secure allocated equipment
- To assist other team members as and when required

**Qualifications** **Desirable qualifications and experience**:
Proven experience or knowledge of working in the automotive repair industry
- ATA Accredited
- Customer service skills - experience of delivery high quality service to customers
- Planning and organisational skills
- Flexibility and adaptability managing workflow across a number of department/specialisms
- Valid driving licence

**Who are Solus and what can they do for you?**

Solus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.
- Up to **£5,250.00** per annum in additional bonus
- Our excellent benefits and rewards packages
- Employer matched pension contributions up to 7.5% (service dependent)
- Discounts on Aviva products and services
- Savings and benefits schemes
- Discounts and schemes for electric vehicle purchase for all employees
- Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
- Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
- Links with Thatcham to get the best products and training here in the UK
- We have a variety of locations, hours and working patterns to suit our customers, business, and you.
- We interview every disabled applicant who meets the minimum criteria for the job.

**We recognise that we can only achieve our vision with the dedication and collaboration of our specialists.?This is an excellent time to join a rapidly growing business and help us to shape the future.**

**What next?**

You may have experience of the following: Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater. Repairs, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician,Automotive, Automotive Mechanic, Mechanic, Vehicle Mechanic, Estimator, VDA, Vehicle Damage Assessor etc

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