Food and Beverage Assistant

2 weeks ago

Leicester, United Kingdom Kew Green Hotels Full time

**Job Ref**:KGH10658

**Branch**:Voco Leicester

**Location**:Voco Leicester

**Salary/Benefits**:£12.21 per hour

**Contract type**:Permanent

**Hours**:Part Time

**Shift pattern**:various

**Hours per week**:8

**Posted date**:09/09/2025

**Closing date**:11/10/2025

Can I have a Pizza with no sauce or cheese please? _SAY WHAT? _

We’ve heard it all.

Because you’re an outstanding Food Beverage Assistant you’ll know exactly how to deal with such requests (believe me, there will be weirder) - this means you won’t be scared of the unknown, you’ll actually love it You’ll also know Angela, (one of your favourite regulars) is partial to trying whatever special is on the menu, so she gives you the nod and you have it on order; but you’ll be just as passionate about ensuring each and every guest receives the same treatment, paying attention to those little details, that makes them leave with a smile.

**What you’ll be doing as a Food Beverage Assistant**
- Ensuring that all guests experience an outstanding level of service throughout their stay
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
- Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
- Responding promptly to guest complaints and finding ways to turnaround any negative feedback
- Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
- Looking for ways to deliver continuous improvements to the guest experience.

**What’ll make you a great fit for this Food Beverage Assistant role**
- It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
- You’ll enjoy using tech - we have lots of it to make your life easier and our guests experience more seamless
- You’ll love people - and as a result, have great interpersonal and communication skills
- Details? You love them You’ll be incredibly attentive with guests as a result
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Self-motivated and confident
- Hard-working but FUN

**The benefits**
- Discounts across retail, restaurants, events etc (because we know life isn’t _just _about work)
- Family and Friends discounts in hotels across the Kew Green Hotels estate
- International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain - our family has hotels that span all over the world)
- Meals for free on shift - hard work is hungry work
- Progression Room to grow, with opportunities across the UK and internationally
- Uniform provided
- Flexible attitude and working hours.

**About Us**

Hotel Brooklyn is a brand new Hotel and will be connected to the well renowned Leicester Tigers stadium. Its hip, trendy and if you think New York vibes, in the centre of Leicester you’ll be on the right track.

  • Food & Beverage Assistant

    1 week ago

    Leicester, United Kingdom Mount Royal Hotel Edinburgh Full time

    The Grand Hotel Leicester by the Unlimited Collection is seeking a charming and engaging Food and Beverage Assistant with a passion for service excellence.This is a casual contract position, offering flexible working hours to support and cover the Food and Beverage Team when needed.You will report to the Food and Beverage Manager, working towards providing...

  • Food & Beverage Assistant

    7 days ago

    Leicester, United Kingdom Mount Royal Hotel Edinburgh by The Unlimited Collection Full time

    The Grand Hotel Leicester by the Unlimited Collection is seeking a charming and engaging Food and Beverage Assistant with a passion for service excellence. This is a casual contract position offering flexible working hours to support and cover the Food and Beverage Team when needed. You will report to the Food and Beverage Manager, working towards providing...

  • Food and Beverage Server

    2 weeks ago

    Leicester, United Kingdom The Britannia Pub, Queniborough Full time

    **Job Overview** As a Beverage Server, you will play a crucial role in providing exceptional guest services in a vibrant and fast-paced environment. Your primary responsibility will be to serve beverages to guests, ensuring their experience is enjoyable and memorable. You will work closely with the kitchen and restaurant staff to maintain high standards of...

  • Food & Beverage Manager

    2 weeks ago

    Leicester, United Kingdom Kew Green Hotels Full time

    Overview Our Food & Beverage Managers focus is to create positively memorable dining experiences for our guests. Through positive leadership of the F & B team, you will be responsible for delivering an efficient, effective and profitable service that meets revenue and cost targets. The role reports directly to the General Manager and is part of a team based...

  • Food & Beverage Host

    1 day ago

    Leicester, United Kingdom Grosvenor Casino Full time

    Company DescriptionJoin Us at Grosvenor CasinosAt Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.Our casinos sit at the heart of communities across the UK. They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food,...

  • Food & Beverage Host

    6 hours ago

    Leicester, Leicester, United Kingdom Grosvenor Casino Full time

    Company Description Join Us at Grosvenor CasinosAt Grosvenor Casinos, we don't just offer a place to work - we offer a place to belong.Our casinos sit at the heart of communities across the UK. They're more than venues - they're vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink,...

  • Food & Beverage Host

    7 days ago

    Leicester, United Kingdom Grosvenor Casino Full time

    **Company Description** We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join...

  • Food and Beverage Team Leader

    3 days ago

    Leicester, United Kingdom 360 Play Leicester Full time

    360 Play is one of the leading names in family entertainment centres; Our growth means we can offer great career development to our teams. **The role involves all aspects of daily food & beverage operations**: - Engaging customers and exceeding their needs. - Taking orders and ringing up sales. - Planning daily cleaning task. - Managing and coaching your...

  • Guest Service Supervisor

    7 days ago

    Leicester, United Kingdom Holiday Inn Leicester Full time

    **You** You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel. You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering...

  • Guest Service Assistant

    2 weeks ago

    Leicester, United Kingdom Valor Hospitality Full time

    £12.21 per hour, occasional worker Get paid for doing what you love, get loads of rewards and benefits and learn new skills whilst you earn. We are seeking a dedicated and enthusiastic individual to join our team. As a Guest Service Assistant, you'll be at the heart of our guest experience, delivering exceptional service and ensuring our guests have a...