Senior Service Advisor

7 days ago

Glasgow, United Kingdom Stratstone Mercedes Full time

**Stratstone Mercedes-Benz of Giffnock**

**Salary of £26,857 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services**

Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.

As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.

It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet - we don’t mind

**As a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence.**

**What does the role of Senior Service Advisor involve?**
- Providing estimates, booking and scheduling service/repair work
- Advise a recommended course of action and accurately invoice for work carried out
- Ensure customers are fully informed of all available extras, accessories and value products
- Be a main point of contact and offering support and guidance to customers and managing customer complaints
- Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
- Deputise for the Service Leader

**What do you need to succeed as a Senior Service Advisor?**
- Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
- Great organisation/admin skills and experience using computer systems
- Upselling experience as well as being comfortable in fast-paced environment
- Able to maintain customer service levels whilst meeting KPI’s and deadlines

**At Pendragon, Together, We’re Unstoppable**:
Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others.

**Embrace the Gift of Movement**:
We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life’s fullest potential. Join us and seize the chance to make a real impact whilst embracing change and adapting to a world of endless possibilities.

**Diversity is Our Strength**:
**Job Types**: Full-time, Permanent

Pay: From £26,857.00 per year

Additional pay:

- Bonus scheme

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- Customer service: 1 year (required)
- Service Advisor: 1 year (preferred)

Licence/Certification:

- Manual Driving Licence (required)

Work Location: In person

Reference ID: 19663

  • Senior Service Advisor

    2 weeks ago

    Glasgow, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Stratstone Mercedes-Benz of Glasgow** **Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can...

  • Senior Service Advisor

    3 days ago

    Glasgow, United Kingdom Stratstone Mercedes Full time

    **Senior service advisor** **Stratstone Mercedes-Benz of Giffnock** **Salary of £26,857 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can...

  • Senior Service Advisor

    2 weeks ago

    Glasgow, United Kingdom Stratstone Mercedes Benz Glasgow Full time

    **Stratstone** **Mercedes Benz Glasgow** **Basic salary of £31,250 with OTE of £40,250, uncapped earning potential, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a service advisor looking for a new and exciting challenge? Can you...

  • Senior Service Advisor

    1 week ago

    Glasgow, United Kingdom Vertu Motors plc Full time

    Senior Service Advisor – Vertu Nissan Glasgow Central Join to apply for the Senior Service Advisor role at Vertu Motors plc. Package £35,000 basic salary No weekend working Excellent company benefits Why This Role Matters As a Senior Service Advisor, you will be the key link between customers and the workshop, building trusted relationships and delivering...

  • Senior Service Advisor

    2 weeks ago

    Glasgow, United Kingdom Vertu Motors Full time

    **Vertu Nissan Glasgow Central** We’re offering an exciting opportunity to join our well-established dealership as a **Senior Service Advisor**. If you’re ready to be part of one of the UK’s largest motor retailers, we’d love to hear from you. **Package**: - **£35,000 basic salary** - **No weekend working** - Excellent company benefits **Why...

  • Senior Service Advisor

    2 weeks ago

    Glasgow, United Kingdom Vertu Motors plc Full time

    Vertu Nissan Glasgow Central We’re offering an exciting opportunity to join our well-established dealership as a Senior Service Advisor. If you’re ready to be part of one of the UK’s largest motor retailers, we’d love to hear from you. Package £35,000 basic salary No weekend working Excellent company benefits Why this role matters As a Senior...

  • Senior Service Advisor

    7 days ago

    Glasgow, United Kingdom AUDI TECHNIK CENTRE Full time

    We are currently looking for a Senior Service Advisor to join the team at ATC. We are looking for someone friendly, focused, who is articulate, warm and welcoming and who will enjoy working in a customer facing role and has customer service experience. You will be responsible for handling customer requirements for Service/Mot repairs, liaising with the...

  • Senior Service Advisor

    3 days ago

    Glasgow, United Kingdom Lookers Full time

    Overview: **Glasgow Audi** **8am - 5:30pm Monday to Friday. Saturday on Rota 8-1** **£28,000 basic, £6,000 bonus, £2,400 for connect and service plans, totaling an OTE of £36,400** Lookers Glasgow Audi is recruiting for a dedicated Service Advisor to join our Aftersales Team which consists of, Service Advisors, Vehicle Technicians and our enthusiastic...

  • Service Advisor

    7 days ago

    Glasgow, United Kingdom Vertu Motors plc Full time

    Join to apply for the Service Advisor role at Vertu Motors plc About the Role We have a fantastic opportunity for a Service Advisor to join our well established business at Vertu Toyota Glasgow. If you want to become part of one of the largest Motor Retailers in the UK, we offer a £30,000 basic salary plus company benefits. Responsibilities Act as the...

  • Senior Fitness Advisor

    3 days ago

    Glasgow, United Kingdom Bannatyne Full time

    **Senior Fitness Advisor**: Location Glasgow Department: Fitness Job type: Fixed-Term **Salary**: 25,584 Job ref: 044820 Published: about 4 hours ago Job Title : Senior Fitness Advisor Hours : 40 hours per week Rate of Pay : £12.30 ph Location : Stepps Are you a fitness professional with a passion for helping others achieve their health goals? Do...