Senior Pensions Admin

7 days ago

Redhill, United Kingdom Tate Full time

**Senior Pensions Administrator**

**Pay**:£300 per day

**Hours**: 40 hour week (Monday to Friday)

**Duration**: 6 Months

**Location**: Redhill

**The Role** To work within an administration team servicing both member and client queries in relation to several DC/DB pension schemes, many of which use ePA. Help to supervise workloads, train junior team members and check the work of others.

**Performance Objectives: Excellence**
- In conjunction with the Team Leader, ensure that all delivery promises and performance standards are achieved.
- Escalate problems and cases to Team Leader.
- Be a point of reference on technical issues and non-standard cases.
- Challenge procedures to identify process improvements and pass on recommendations to Team Leader.
- Check and challenge basis of work performed by junior associates and make sure that the requested work has been undertaken.
- Coach junior associates on errors made to explain and prevent reoccurrence.
- Seek further peer review where required to clarify understanding.
- Monitor own workflow and that of junior associates via Casework to ensure service levels are achieved.
- Take responsibility for development of homepage and precedent documents.
- Complaint Management.
- Recognise and escalate potential complaints to Team Leader.
- Collate information regarding complaints.
- Ensure complaints procedure is adhered to.

**People**
- Maintain and develop further knowledge of pension schemes within the team.
- Mentor junior associates and hold regular feedback sessions.
- Identify associate training needs and raise with Team Leader, proposing solutions where appropriate.
- Provide basic learning and development opportunities for junior associates.
- Identify performance issues and raise with Team Leader.
- Through supervision make sure junior associates work efficiently and within deadlines.
- Deputise in the absence of the Team Leader.
- Assist in more complex/project work when required.
- Accountable for own personal development.

**Clients**
- Provide an efficient, professional service to meet all client/members' needs and to promote the company.
- On a daily basis be the main contact for an agreed list of clients and maintain and develop client relationships.
- Communicate effectively with clients/members via the telephone remembering each member will have a different level of understanding. Record each call as they occur.
- Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader.

**Financial**
- Ensure that targets and deadlines are met.
- Work with the team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products.

**The Requirements**
- Interpersonal skills to include good written and verbal communication.
- Good time management skills and the ability to organise and prioritise own workload.
- Able to work to a high level of accuracy.
- Customer and quality focussed.
- Computer literate.
- Experience of dealing with occupational pension schemes.
- Experience of managing junior associates.
- DC experience desirable but not essential.

**If this is something you are interested in, APPLY NOW**

Tate is acting as an Employment Business in relation to this vacancy.

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