Supporter Experience Officer

1 week ago

Loughborough, United Kingdom Rainbows Children's Hospice Full time

Do you have the ability to build strong professional relationships with key supporters? Are you able to process data accurately and efficiently? Do you thrive on providing the best customer service experience? If so, this role could be for you

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

Rainbows Hospice depends on the incredible generosity of our donors, supporters, and fundraisers to operate. Without their support, we would only be able to open for seven weeks a year. To strengthen and nurture these vital relationships, we are expanding our **Supporter Experience team**. This role is pivotal in enhancing and personalizing the supporter journey to ensure long-term engagement and inspiration.

As a **Supporter Experience Officer**, you will play a vital role in ensuring that supporters engaging with fundraising activities receive outstanding support and communication. You will also implement personalized supporter journeys designed to engage, inspire, and maximize income, enabling us to continue providing critical care and support.

**Location**: Onsite at Rainbows Hospice, Loughborough
**Hours of Work**: 37.5 Monday to Friday, 9:00 am - 5:00 pm

**About the role**

Some of the key responsibilities include (but not limited to):

- Acting as a primary point of contact for fundraising correspondence and enquiries, liaising directly with supporters and escalating as appropriate.
- Accurate and timely data entry of donations, supporter information, and thank-you letters.
- Implementing and supporting the development of tailored supporter journeys.
- Utilizing appropriate software to automate supporter engagement processes for public fundraising audiences.
- Further responsibilities in the role of a Supporter Experience Officer at Rainbows, can be found by downloading the Job Description.

**Essential Requirements**:

- Proven experience working with donors or customers.
- Experience handling confidential and sensitive information.
- Demonstrated ability to work with supporters, clients, or customers to encourage greater engagement, investment, or contributions.
- Strong skills in accurate data entry and reporting, in line with current Data Protection regulations.
- Ability to analyse data and create management reports to review income and identify trends.

**Desirable Requirements**:

- A solid understanding of charity fundraising principles.
- Further requirements can be found by downloading the Person Specification.

**Our Benefits include**:

- Free onsite parking at the Hospice, Lark Rise, Loughborough.
- Eligibility to join blue light card discount scheme and Company Shop.
- Healthcare Cashback plan.
- Life Assurance.
- 27 days holiday plus bank holidays.
- Contributory pension scheme or Salary Sacrifice Pension Scheme
- Affordable meals at the Hospice, Lark Rise, Loughborough.
- Free Tea, Coffee and Fruit whilst at the Hospice
- Free access to Health Assured employee assistance programme
- Wellbeing support and access to Mental Health First Aiders
- Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors

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