Customer Service Advisor

1 day ago


Leeds, United Kingdom Vp plc Full time

**Job Introduction**: We're looking for a positive team player who wants to provide great customer service and develop business by converting enquiries into hire business. **Key Responsibilities**: **What We're Looking For**: Excellent telephone manner and strong customer service skills Experience of working in a fast paced environment Basic computer literacy - MS Office/Outlook skills Knowledge of G42 or other similar hire rental asset management systems advantageous Knowledge of hire industry/construction advantageous **What We Can Offer You** 25 days annual leave plus bank holidays Company Pension Free Tool Hire Life Assurance Training & Development Opportunities Cycle to work scheme Save As You Earn Scheme Regular Discounts (eg. Samsung, Nike, Airbnb, Virgin Wines) **A Little Bit About Us** Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services. Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for "total solutions" in the construction and civil engineering industry. At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Mr Cropper, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers. Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety. Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. **Job Types**: Full-time, Permanent **Benefits**: - Company pension - Cycle to work scheme - Employee discount - Health & wellbeing programme - Life insurance - On-site parking - Referral programme - Store discount Schedule: - Day shift - Monday to Friday - No weekends Ability to commute/relocate: - Leeds, LS27 7LE: reliably commute or plan to relocate before starting work (required) Application question(s): - What is your salary requirement for this role? **Experience**: - Customer service: 1 year (preferred) Work authorisation: - United Kingdom (required) Work Location: In person



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