Contract and Partnership Admin Assistant

**Job reference**: 002040

**Salary**: £26,732 per annum, rising to £27,868 after probation

**Closing date**: 28/10/2025

**Location**: Case House - Surrey

**Employment type**: Permanent

**Hours Per Week**: 35

**Additional role requirements**:
DBS Check
Full UK Driving License and access to a car

**Do you want to play a key part in keeping our estates safe, clean, and welcoming?**
We’re looking for a proactive and organised **Contract and Partnership Admin Assistant** to join our team. In this role, you’ll help us deliver brilliant estate services to our residents - making sure our neighbourhoods are well maintained, our customers feel supported, and our communities thrive.

From responding to day-to-day enquiries to coordinating repairs, organising local campaigns, and supporting inspections, you’ll be at the heart of the action. If you’re a people person with a can-do attitude and a passion for great service, we’d love to hear from you.

**What’s in it for you.**

In addition to the salary, we offer a number of benefits, including:

- High street discount schemes
- Health cash plans
- 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays - take them when it suits you
- Car leasing scheme
- Hybrid working - offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

**What you’ll be doing **
- Respond to day-to-day estate enquiries and resolve them quickly and professionally
- Support the Partnership Contract Manager with admin tasks, including correspondence, reports, invoices, and credit card reconciliation
- Help deliver the service by reporting repairs, ordering supplies, and raising work orders
- Run local initiatives such as tree planting and garden amnesty campaigns
- Take minutes and provide admin support for meetings and events
- Monitor customer satisfaction and share feedback to help us improve services
- Promote a positive image of PA Housing by delivering excellent customer service

**What we’re looking for**:
We’d love to hear from you if you:

- Are organised and confident handling a range of admin tasks
- Communicate clearly and can build strong relationships with residents, colleagues, and contractors
- Have knowledge of social housing, environmental services, or property maintenance (desirable)
- Can work independently, manage priorities, and stay calm under pressure
- Bring a positive attitude, a passion for great service, and a willingness to go the extra mile
- Have basic IT skills (Word, Excel, Outlook) and a methodical approach to work

**At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.**

**Disclosure and Barring Service**:
So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

**AGENCIES: We know where you are if we need your support so please do not contact us.**

**Job Types**: Full-time, Permanent

Pay: £26,732.00-£27,868.00 per year

**Benefits**:

- Casual dress
- Company events
- Enhanced maternity leave
- Free flu jabs
- Work from home

Work Location: Hybrid remote in Walton-on-Thames KT12 1DZ