Vehicle Recovery Control Operator

2 days ago


St Asaph, United Kingdom LNS of St.Asaph Ltd Full time

**Company description**

LNS Recovery is a family run 24hr Vehicle Breakdown and Recovery business based in St. Asaph. We serve many local business and garages along with national breakdown organisations

**Job description**

A position has become available for an evening control operator for our busy control room. The control room oversees all live jobs coming into our company along with managing vehicles in storage and vehicles for redelivery. The control room operator will be responsible for ensuring smooth running of all jobs from start to finish and making sure all parties involved with that vehicle are kept informed. This job would be suitable for someone with good customer service who is organised, quick thinking and has the ability to adapt to the changing needs of the job.

The position is Monday to Friday 5pm to 10pm and will include one weekend per month. Overtime will be available. You will be required to work Bank Holidays and school holidays. Once training is completed some it may be possible to carry out some shifts from home

**The job involves**

Working on the telephone and computer receiving calls from customers including Motoring Organisations, the Police and the general public

Liaising with drivers and customers and breakdown companies

Dispatching correct resources to attend rescue and recovery incidents throughout North and Mid Wales and the North West

**Skills and Experience needed**

Experience of APEX systems an advantage, although full training will be provided

Good geographical knowledge and some automotive knowledge desired

Ability to work on your own initiative and take charge of the situation

Must be quick thinking and able to adapt in fast changing situations

Manage jobs from initial contact to completion ensuring all parties are kept informed

Superb telephone, administrative, organisational and IT skills

Calm and professional approach with good customer services skills

**THIS POSITION IS SUBJECT TO POLICE VETTING**

**Job Types**: Part-time, Permanent

**Salary**: From £13,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

COVID-19 considerations:
We are following all current guidelines as set by the Welsh Government

**Experience**:

- Call handling: 1 year (preferred)



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