New Homes Coordinator

1 day ago

Ealing, United Kingdom A2Dominion Housing Group Ltd. Full time

**New Homes Coordinator**

**£27 - £29,000 per annum**

**12 Months Fixed Term Contract**

**Ealing - Hybrid working**

**35 hours per week**

**About us**

We are a residential property group with a social purpose. Our vision is to improve people’s lives through high quality homes and services. Whilst we take a commercial approach to housebuilding, we reinvest all of our profits into building more new homes and supporting the communities where we work.

We provide affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people.

We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand. Whilst we take a commercial approach to housebuilding, all of the surpluses the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.
Are you an ambitious person looking for a new opportunity where you can progress and affect change in a forward-thinking organisation?
If so, we would like to speak to you

**The role**
- As our New Homes Co-ordinator (Customer Liaison), you will be managing enquiries and complaints as well as recording and reporting key performance data as required.
- You will be the point of contact for purchasers from exchange to completion, responsible for providing them updates, ensuring you are always proactively communicating with them through the customer journey.
- You will be preparing and distributing correspondence and information as required.
- You will be managing our central mailbox and responding to queries as appropriate, setting up new accounts and producing welcome packs.
- You will be responsible for resolving matters arising and managing calendars where necessary.
- You will have experience of working in a customer orientated environment and will be passionate about providing excellent customer service.
- You will have worked in a Sales related administrative position previously with new build experience and have excellent interpersonal skills.
- You will also need to be comfortable using many different IT Systems as well as CRM and Microsoft Systems.

**Choosing us is easy**

We support our people and help you feel like you belong.
We’ll invest in your learning and development, provide a competitive salary and a great range of benefit packages as well as the flexibility to balance your working and home lives.

Everyone is welcome at A2 Dominion Group, and we’re proud to be an employer that champions a diverse and inclusive culture. We retained our Gold Investors in People accreditation, as well as our Health and Wellbeing Good Practice Award in November 2020. We were praised for doing a fantastic job of supporting, nurturing and enabling our people to give their best.

**Job Types**: Full-time, Fixed term contract

**Salary**: £29,000.00-£31,000.00 per year

**Benefits**:

- Wellness programmes
- Work from home

Schedule:

- Monday to Friday

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