Customer Liaison Officer

1 week ago

Walsall, United Kingdom South Staffs Water Full time

**Job Title: Customer Liaison Officer**

**Salary: Up to £32,400 + standby package + Company Van**

**Hours: 38 hours per week, Monday to Friday, plus participation on a 1 in 5 daily rota.**

**Location**:South Staffs Region - Tipton**

We have a brilliant opportunity to join our network operations team as a Customer Liaison Officer (CLO) working in the field carrying out work on our water network. You will actively own and resolve network issues in your area, and the resulting impact on customers and proactively seek new ways to improve our overall service to customers measured through Supply Interruptions and C-MEX.

**The role**
- Attending face to face customer appointments and using your skills to resolve supply related issues.
- Responding to leak investigations on the network and customers premises.
- Undertaking valve operations on the network to support repair team activity.
- Providing real time feedback of works undertaken via our field systems.
- Distribution of alternative water supplies as required.
- Supporting supply related incidents from initial response through to completion.
- Participating in a 24/7 daily standby Rota on a 1 in 5 basis.

**What You’ll Need**

To be successful in this position you’ll need to be self-motivated person who thrives under pressure. Excellent communication skills, possessing the ability to appraise situations in a timely manner and make effective decisions. You will have the ability to work efficiently on your own or as part of a team and be able to demonstrate experience of working in a customer facing role. You will be skilled in the use of IT systems and have a full driving license. Having basic plumbing knowledge is desirable but not essential.

**What You’ll Get in Return**
- A competitive salary up to £32,400 per annum+ standby package
- Company Van
- 25 days holiday + bank holidays, free on-site parking, on-site gym, on-site nursery childcare.
- Company pension with employer contributions
- 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital, and health matters.
- Eyecare vouchers - via Specsavers
- Employee Assistance Programme (EAP)

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