Senior Business Administrator

**JOB DESCRIPTION**

**Job Title**

Senior Business Administrator

**Organisation**

Care Providers’ Voice

**Reports to**

Operations Manager

**Location**

London Borough of Redbridge Council Head Office, Lynton House, 255-259 High Road, Ilford, Essex, IG1 1NN

**Salary**

Salary per annum £28,275 (37.5 hour contract)

**Care Providers’ Voice**

We are a free network connecting all care providers across London. There are Care Providers’ Voice WhatsApp groups and virtual meetings for each of the individual boroughs to connect providers locally for current information and support.

Our objectives are for providers to:

- Have a platform for information sharing and peer
- to
- peer support
- Have a stronger voice of social care in health
- Have greater resources for social care
- Improve the profile of social care
- Encourage new entrants to work in the sector
- Influence social care policy
- Collate providers’ experience to communicate to local and central government

**Purpose of Job**
- To be responsible for the administrative duties of Care Providers’ Voice, and to facilitate office organization and maintenance by keeping files and records of business activity.
- To contribute to the achievement of Care Providers’ Voice objectives, particularly in relation to Employment, Skills and Enterprise provision.
- To provide administrative support to the Care Providers’ Voice team.
- To provide support to providers in North East London in relation to Recruitment and Workforce Development.
- To collate a membership list of all the care providers in North East London.
- To circulate information & resources to the providers.
- To collate relevant information from the providers.
- To promote local employment opportunities, including apprenticeships, to local residents to help develop a strong local workforce.
- To promote collaborative working amongst Care Providers’ Voice partners through information sharing and referrals.
- To support the Care Provider’s Voice digital hub.

**Major duties and responsibilities**

**Responsible for a range of administrative duties including**:

- Preparing papers for, and booking or organising meetings.
- Establishing and maintaining manual and/or computerised systems for filing and reference material.
- Collating statistical information using spreadsheets as necessary for budgetary/reporting work.
- Maintaining and monitoring stationery, inventory and other stock items.
- Developing a portfolio and evidence of competence and learning for regular on-going assessment.
- To update recruitment, provider and partner information databases. To input and check information on a regular basis. To report problems as they arise.
- To process provider registration process and to support/liaise with partner organizations to ensure registrations and uploading of resources are made in a timely manner.
- To arrange, co-ordinate and accept bookings for Care Providers’ Voice outreach sessions and events.
- To assist with Care Providers’ Voice outreach sessions, events, providing a friendly ‘reception’ service to providers.
- To upload resources and events to Care Providers’ Voice website.
- Update provider vacancy spreadsheet.
- Making employee travel arrangements and helping with minor technical issues.
- Preparing documents and marketing materials through editing, printing and binding.
- Managing the main phone line, answering calls, taking messages and connecting calls.
- To oversee the organization of events including provider forums

**PERSON SPECIFICATION**

**Education and Qualifications**:
At least 3 years of previous experience in an office administration role.

Knowledge of the care sector would be desirable, but not compulsory.

**Competencies**:
**Planning, organizing & achieving results**:

- Manages own time to complete tasks within agreed deadlines.
- Pays attention to detail and accuracy.
- Self-motivated and able to work independently with mínimal direction.
- Undertakes all tasks willingly, is prepared to go that extra mile.
- Ability to follow instructions and work within set procedures.
- Familiar with a range of I.T packages e.g. word, excel and outlook.

**Building relationships, working together and in partnership**:

- Co-operates and works well with others in the pursuit of team/organizational goals, sharing information and supporting others.
- Establishes and maintains constructive and open relationships with a wide range of people.

**Embracing change**:

- Is adaptable/receptive to new ideas.
- Is willing and able to deal with changing priorities and circumstances.

**Respecting & implementing diversity**:

- Displays an understanding of equality issues.
- Understands the impact of disadvantage on minority groups.

**Customer focus**:

- Listens to the needs/views of all customer/providers/service users.

This list is not exhaustive.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £28,275.00 per year

**B