Client Services Executive

**We are looking for an ambitious Client Services Executive, with a keen interest in international education to join our Middle East team.**

Kaplan International Languages is a leading provider of languages programmes to students from over 100 countries around the world.

Our schools are located in popular destinations in the UK, Ireland, France, Germany, Switzerland, USA, Canada, Australia and New Zealand. Have a look at our website for find out more about our programmes. After two years of COVID disruption, the demand for travelling abroad to study English is now very high

Based in our beautiful offices in Hammersmith, just 5 minutes from Hammersmith tube, your role will have the opportunity to. Your role will involve speaking to and supporting our sales agents across the Middle East and managing all related administrative tasks and business processes to complete the booking processes for students enrolling on our English course. In addition you will be involved in nurturing and growing the agent relationships in order to maximise the revenue generation and growth.

**Main responsibilities**
- Following up on sales leads to gauge level of interest and provide further information
- Keep in regular contact with students and agents to drive retention, cross-sell or upsell additional services and prevent cancellation
- Manage customer data and processes through CLASS, Salesforce and other systems
- Resolve issues and complaints quickly to the satisfaction of the agent/customer, escalating where needed to the relevant line managers
- Ensure that refunds arising from course curtailments are processed promptly and correctly
- Support colleagues in the team and help them out with administrative tasks during a busy period and cover their work while they out on holiday or off sick.
- Update sales colleagues on issues which may affect the client relationship.
- Support school personnel in the schools during the bookings process and with any other after care needed until the student leaves the school
- Build knowledge of agents develop strong relationships with counsellors, to ensure that KI Languages is an agent’s first-choice provider across multiple school locations
- Manage customer expectations and complaints, by acting as the primary contact responding to all enquiries and liaising where appropriate with internal departments.
- Assist the sales manager in signing up/setting up new agents if required
- Stay up to date with competitors and changes within the marketplace
- Work towards departmental and regional revenue targets
- Passionate about international education
- Fluent in English (written and spoken)
- Strong cultural understanding of Middle east regions
- Performance driven, with ability to thrive in a busy, international, multi-lingual and fast-paced office environment.
- Some experience providing administrative support in a corporate sales environment
- Able to work to tight deadlines and manage competing priorities
- We are looking for an ambitious Client Services Executive, with a keen interest in international education to join our Middle East team.

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Applicants must be able to provide proof of eligibility to work in the UK._**

**About Kaplan International Languages**

Every year, Kaplan International Languages (KIL) helps over 50,000 students from more than 150 countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs. Our recommendation rate currently stands at 96%.

As part of Kaplan Inc., KIL is proud to share in the Kaplan tradition of academic excellence, standing alongside other established education institutions like Kaplan Financial, Kaplan International Pathways, Kaplan Test Prep and Kaplan Professional. Kaplan Inc., which is owned by Graham Holdings, is one of the world’s largest providers of education and training. It has an 80-year history of expanding access to academic opportunity and global revenues of more than US$2 billion.

£23, 361 Per annum