Tour Operations Officer
3 days ago
**Job Overview**
This position requires strong analytical skills, excellent communication abilities, and a commitment to enhancing operational processes. As an Operations Officer, you will be responsible for overseeing various operational functions and play a pivotal role in delivering outstanding visitor experience.
**Your Key Responsibilities**:
- **Welcome and Support Groups**: Greet tour groups at their starting point, manage check-ins, and follow up with latecomers or no-shows.
- **Financial Management**: Handle cash transactions, distribute tickets, track expenses, and manage emergency purchases as needed.
- **Team Collaboration**: Serve as a key point of contact for the Tour Guide Team, ensuring seamless communication and a **five-star visitor-focused experience**.
- **Adaptability and Problem Solving**: Respond to extraordinary circumstances such as cancellations, closures, or route changes, while keeping all relevant teams informed.
- **Supplier Relationships**: Build strong partnerships with local service providers and suppliers.
- **Emergency Protocols**: Oversee incident response and ensure adherence to emergency procedures.
- **Record-Keeping and Reporting**: Maintain accurate records and contribute to periodical performance reports.
- **Innovative Contributions**: Share ideas to improve services, develop new products, and help drive **sustainable growth** while maximizing sales conversion.
**Your Skills and Strengths**:
We’re looking for someone who has:
- **Excellent organisational skills and attention to detail.**:
- A strong working knowledge of **Microsoft Office**.
- **Exceptional communication and numerical skills** with confidence in carrying out transactions.
- A **methodical, logical, and thorough approach** to tasks.
- A **positive and proactive attitude** to problem-solving.
- A team-oriented mindset who also thrives working independently.
- **Energy, friendliness, and a helpful nature**.
- A passion for delivering a **high-quality product and visitor experience**.
**What We Offer**:
- A range of benefits, including **ASVA passes** (Association of Scottish Visitor Attractions) and **paid training**.
- Flexible schedules
- An opportunity to work in a dynamic and supportive team environment.
Pay: £11.44 per hour
Expected hours: 37.5 per week
Schedule:
- Flexitime
- Weekend availability
Work Location: In person
Application deadline: 31/01/2025
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