Tour Operations Officer

3 days ago


Edinburgh, United Kingdom All-Star Guides Full time

**Job Overview**

This position requires strong analytical skills, excellent communication abilities, and a commitment to enhancing operational processes. As an Operations Officer, you will be responsible for overseeing various operational functions and play a pivotal role in delivering outstanding visitor experience.

**Your Key Responsibilities**:

- **Welcome and Support Groups**: Greet tour groups at their starting point, manage check-ins, and follow up with latecomers or no-shows.
- **Financial Management**: Handle cash transactions, distribute tickets, track expenses, and manage emergency purchases as needed.
- **Team Collaboration**: Serve as a key point of contact for the Tour Guide Team, ensuring seamless communication and a **five-star visitor-focused experience**.
- **Adaptability and Problem Solving**: Respond to extraordinary circumstances such as cancellations, closures, or route changes, while keeping all relevant teams informed.
- **Supplier Relationships**: Build strong partnerships with local service providers and suppliers.
- **Emergency Protocols**: Oversee incident response and ensure adherence to emergency procedures.
- **Record-Keeping and Reporting**: Maintain accurate records and contribute to periodical performance reports.
- **Innovative Contributions**: Share ideas to improve services, develop new products, and help drive **sustainable growth** while maximizing sales conversion.

**Your Skills and Strengths**:
We’re looking for someone who has:

- **Excellent organisational skills and attention to detail.**:

- A strong working knowledge of **Microsoft Office**.
- **Exceptional communication and numerical skills** with confidence in carrying out transactions.
- A **methodical, logical, and thorough approach** to tasks.
- A **positive and proactive attitude** to problem-solving.
- A team-oriented mindset who also thrives working independently.
- **Energy, friendliness, and a helpful nature**.
- A passion for delivering a **high-quality product and visitor experience**.

**What We Offer**:

- A range of benefits, including **ASVA passes** (Association of Scottish Visitor Attractions) and **paid training**.
- Flexible schedules
- An opportunity to work in a dynamic and supportive team environment.

Pay: £11.44 per hour

Expected hours: 37.5 per week

Schedule:

- Flexitime
- Weekend availability

Work Location: In person

Application deadline: 31/01/2025



  • Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title**:Tour Operations Executive - Inbound Group Travel **Location**:Edinburgh **Salary**:£25000 - £27000 depending on experience **Hours**:Full Time - Permanent We are delighted to be working with a fantastic client who specialises in Travel as an Inbound Tour Operator/DMC with offices in London, Dublin, Florida, Monaco and...


  • Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title**:Senior Tour Operations Executive/ Business Development - Inbound Group Travel **Location**:Edinburgh **Salary**:£28000 - £35000 depending on experience **Hours**:Full Time - Permanent We are delighted to be working with a fantastic client who specialises in Travel as an Inbound Tour Operator/DMC with offices in London,...

  • Tour Guide

    1 week ago


    Edinburgh, United Kingdom Central Bay Travel & Adventure Ltd. Full time

    **Job Overview** **Responsibilities** - Conduct guided tours of designated locations, providing insightful commentary on historical facts, cultural significance, and interesting anecdotes. - Engage with guests in a friendly manner, encouraging questions and interaction throughout the tour. - Ensure the safety and well-being of all participants during tours,...


  • Edinburgh, United Kingdom Back-Roads Touring co. Full time

    **Tour Leader**: **The role of a Back-Roads Touring Tour Leader**: Our Tour Leaders are responsible for the day-to-day running of the tours on the road. This involves: - Giving in-depth commentary relevant to the destination, the route, the experiences, the local life and everything you see along the way; - Managing all tour related paperwork and...

  • Tour Guide

    3 days ago


    Edinburgh, United Kingdom Haggis Adventures and Highland Explorer Tours Full time

    **IMMEDIATE FULL TIME, PERMANENT STARTS AVAILABLE. MINIMUM 40 HOUR WEEK GUARANTEED** **PLEASE NOTE - A VALID UK LICENCE AND PASSPORT IS REQUIRED FOR THIS POSITION.** Looking to do something a wee bit different? We’re on the hunt for new driver guides who are enthusiastic and energetic, with a crazy passion for Scotland. As far as jobs go, yours could be...


  • Edinburgh, United Kingdom DH TEAM LTD Full time

    **we are recruiting Tour Drivers based in**: **Edinburgh,** Are you outgoing, enthusiastic and passionate about meeting people and showing them the best that the UK has to offer? If you have a good knowledge of history and geography, are passionate about sharing your knowledge and enthusiasm with people from all over the world, then this could be the role...

  • Tour Driver/guide

    7 days ago


    Edinburgh, United Kingdom Discover Scotland Tours Ltd Full time

    Key Skills - **You must hold as a minimum - a category D1 PCV Licence**: - **Excellent driving skills and experience of driving PCV Vehicles**: - **A passion for Scotland**: - **Outgoing, confident, and welcoming personality**: - **Be able to demonstrate exceptional customer service**: - **To work well individually and as part of a team**: - **Flexibility**...

  • Tour Driver/guide

    1 week ago


    Edinburgh, United Kingdom Discover Scotland Tours Ltd Full time

    Key Skills - **You must hold as a minimum - a category D1 PCV Licence**: - **Excellent driving skills and experience of driving PCV Vehicles**: - **A passion for Scotland**: - **Outgoing, confident, and welcoming personality**: - **Be able to demonstrate exceptional customer service**: - **To work well individually and as part of a team**: - **Flexibility**...


  • Edinburgh, United Kingdom Edinburgh Executive Travel Full time

    **Job Summary**: If you possess customer service experience within a luxury travel environment, we have an exciting opportunity for you. We are seeking a dynamic individual to join our Tour Department as a Tour Coordinator. In this role, you will play a key part in handling quotations, reservations, and crafting bespoke itineraries for our global client base...

  • Tour Check-in Agent

    2 weeks ago


    Edinburgh, United Kingdom The Hairy Coo Full time

    **Position**:Check-In Agent **Location**:1759 Regent Road, EH8 8DR **-**Edinburgh City Centre **Join Our Morning Check-In Crew - Perfect for Students or Early Birds!** Are you an early riser with great people skills? Looking for a part-time role to fit around your studies or other commitments? The Hairy Coo is on the hunt for a **friendly, reliable, and...