Technical Support Partner

2 weeks ago

High Wycombe, United Kingdom John Lewis Full time

**Duties and Responsibilities**:
As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.

As a technical support partner you will deliver technical expertise on EHT products and resolve customer queries at the first point of contact. Liaising with repairers and suppliers will be essential to ensuring customer issues are resolved in a timely manner.

**Job Requirements**:
The role holder will have an outstanding level of product knowledge and expertise in order to diagnose and troubleshoot product related issues. An ambassador for the John Lewis brand who is focused on delivering a consistently exemplary customer experience. The role holder will be required to undertake a variety of different tasks and must have high levels of stamina to be successful during busy periods. To accurately adhere to the business systems and processes to minimise loss and protect profitability.

**Additional Information**:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.

**The pay range stated only reflects the pay for Full time hours of 37.5 hours per week.** **The salary stated for this role will be pro-rated if the required hours part time.

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