Care Coordinator

**Job Purpose**

Ensure efficient allocation of care workers with individuals we support through rosters. This must be done respecting the wishes of the individual while balancing this with care worker availability and work preferences.

**Person Specification**

Process driven, the role holder will have the ability to plan, organise and co-ordinate activity to ensure that all care is delivered on time. With the ability to work on their own or as part of a team, they will possess excellent verbal and written communication skills with an eye for detail ensuring accuracy of data. With a calming influence, the role holder will be able to work under pressure, be responsive and adapt quickly to changing requirements. The Role Holder will be able to demonstrate their ability to motivate, influence and negotiate, whilst being able to show a high level of initiative and empathy when working with the people we support. The Role Holder will be based in the office, travelling within a community setting when required, and have flexibility and reliability**.**

**Accountabilities**
- Delivering the highest standard of quality care to all people we support
- Using agreed systems to schedule and co-ordinate calls to meet the requirements of the people we support and match and assign Care Workers to meet these needs. Producing efficient rostering & specific runs to ensure continuity of care as much as possible for the people we support
- Ensure that holiday, sickness and emergency care calls are assigned appropriately to ensure the person we are supporting receives the level of care expected
- Be aware of Safeguarding, Protection of the Person, and Adult/Child Protection requirements
- Support Team Lead(s) & Senior Care Workers to effectively communicate any changes to provision of care to the care team
- Process all new business referrals, scheduling first visits for new individuals for the Registered Manager/Team Lead(s)
- Facilitate the onboarding of the people we support, involving appropriate staff as per Company procedure
- Work flexibly and responsively as necessary to meet pressing service requirements, including urgent service referrals
- Adhere strictly to the Company’s information governance policies & procedures, protecting confidential information at all times
- Promote anti-discriminatory practice

**Supporting the company and its performance**
- Work together with Team Lead(s) and Senior Care Workers to provide rosters and regular schedules.
- Communicate effectively to inform of changes to care needs/schedules to care workers, individuals or their carers.
- To participate in the growth and development of the Company promoting sales and marketing opportunities, where appropriate to role & context of environment
- To support Team Lead(s) and staff team in ensuring that all administrative systems are factual and accurate, and that all electronic and manual records are up to date
- To support the Registered Manager to undertake resource needs analysis across the Company
- To ensure that Health and Safety legislation is adhered to at all times, and any concerns are dealt with appropriately or escalated as per Company procedure
- Assist Team Leads auditing & review of care notes and medication records in line with Company procedure
- Support Finance personnel with credit control & invoicing queries
- Support the Registered Manager in the development and implementation of care policies & procedures

**Managing employees and their performance**
- Support Team Lead(s) to facilitate regular spot checks on Care Workers as per Company procedure.
- Work with recruitment personnel to establish required resources and support other appropriate recruitment duties where required & agreed.
- Support the scheduling of supervisions to ensure all employees receive an appropriate level of supervisions throughout the year, as per regulation.
- Scheduling of shadowing activity so that all Social Care Workers are signed off by the Team Lead as competent to work before work is allocated.
- Facilitate the scheduling of employee training needs, supporting the Recruitment Coordinator to ensure Induction, refresher and developmental training takes place within the required timescales and individuals are booked on to the required training courses accordingly

**Managing stakeholders and their requirements**
- Build good working relationships with Local Authorities, Agencies and peer groups to support the development of the Company.
- Support Team Lead(s) and/or staff team to communicate effectively with the people we support.
- Contribute towards team meetings and reporting when required.
- Work collaboratively and communicate all changes effectively to all staff and people we support in a timely manner, in line with company procedure

**Occasionally, you may be required to**
- Undertake other duties as requested by the Team Lead(s) and/or Registered Manager

**Essential Skills**
- Understanding of principles of care
- Experience of ros