Customer Care Advisor

**Empowering careers at ARJO**

**At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?**

**This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.**

**Position**: Customer Care Advisor
**Location**: Houghton Regis
**Job type**: Full Time, Permanent, Fully Flex
**Shift Pattern**: 35 hours per week, working on a rota basis which will include evenings and weekends and bank holidays

Are you ready to embark on a fulfilling career with a healthcare company that transforms lives? If you are a hardworking, detail-oriented individual with a passion for customer service and a desire to work in a supportive company that feels like a close-knit family, this role is perfect for you

**The impact that you will have**:
As a Customer Care Advisor, you’ll be the heart and soul of Arjo, delivering exceptional customer service through inbound calls. You’ll be the friendly voice our customers rely on, ensuring their needs are met while achieving both personal and team goals.

**Key Responsibilities**:

- Efficiently handle customer queries with professionalism, ensuring top-notch service on every call.
- Take full ownership of customer interactions, managing expectations and keeping them informed - delivering what’s promised, keeping the customer informed and up to date throughout.
- Actively seek customer feedback through satisfaction surveys in line with KPIs.
- Achieve your LIP’s in line with the objectives set.
- Continuously develop your skills and keep your Personal Development Log updated.
- Achieve your objectives and identify opportunities for cross-selling.
- Take full ownership of customer complaints with care and attention.
- Implement coaching, feedback, and training outcomes.
- Minimise errors and ensure accurate administration.
- Arrange installations and cancellations of rental equipment.
- Support Rental Service Technicians with their queries.
- Ensure administration duties are completed accurately and within timescale.

**Skills and Experience**:

- Excellent telephone manner and customer service experience.
- Diplomatic, with outstanding listening and communication skills.
- Good numerical skills and PC literacy, including MS Office.
- Excellent written and spoken English
- Attention to detail and high accuracy.
- Excellent time management and productivity.
- Ability to work independently and as part of a team.
- Positive ‘can do’ attitude aligned with our core values.

**What We Offer**:

- Hybrid Working: Enjoy a balanced work-life with 2 days working from home and 3 days in the office (after successfully completing your probationary period).
- Collaborative Environment: Thrive in our Head Office where teams share knowledge and experience.
- Long Service Awards: Many of our employees have long service awards, reflecting our supportive and rewarding work environment.
- Employee Recognition: Celebrate your achievements with our Hero Awards and Employee of the Month program.
- Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more

**What we offer in return**:
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

**Why diversity matters to us**

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

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**About Arjo**

**At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.