Business Analyst

6 days ago

Leeds, United Kingdom Sky Betting and Gaming Full time

We are looking for a Business Analyst to join our Customer Operations team, as part of a 9 month fixed term contract. Customer Ops comprises over 350 colleagues across operational, strategic and delivery focused teams, and handles tens of thousands of customerjourneys every week **WHAT YOU'LL DO** Working across the Strategy & Delivery teams within Customer Ops, you will understand business problems, identify gaps and opportunities, and make recommendations for change that improve the customer journey, player safety and operational efficiency. You will translate business and/or customer needs into project objectives, features and requirements. And then work with stakeholders to define acceptance criteria and validate the proposed solution. As a Business Analyst, you also play a key role in managing the backlog of initiatives; assessing the value of requests and ensuring those we take forward align with Customer Operations’ strategic objectives. - A **critical thinker**, who is comfortable challenging the status-quo, strives for continuous improvement and asks why? - Work with business stakeholders, product owners, solution architects and delivery leads to **analyse **sophisticated problems and opportunities. - A **confident communicator** who **manages and engages stakeholders**; identifying key players in delivering the right business outcomes and regularly delivers effective and clear messages. - Can **influence** the effective decision-making by highlighting the true value in opportunities. Will provide evidence-based challenge to all stakeholders to ensure the right outcome is reached. - Is **customer obsessed** and possesses the ability to understand customer interactions and user journeys; demonstrating a passion for improving outcomes for customers. - Be a bridge between business and technical teams by translating business requirements into technical artefacts, and presenting the technical solution back to the business teams. - Be a self-starter, **inquisitive**, never satisfied with the status-quo. As you will sit within the ‘Customer Operations’ Change Delivery team also spanning across our Strategy team, experience within these areas will be helpful. You will be required to use a variety of internal platforms and systems to support and detail your work; however, full training and support will be provided for any systems you are not familiar with. **BENEFITS** Working at Sky Betting & Gaming means that you'll work for one of the Top 50 UK Best Places To Work on Glassdoor that's also been ranked 4th in the UK for work-life balance and has one of the Top 20 Best CEOs in the UK (according to Glassdoor) You'll also receive excellent benefits including: - Company bonus scheme paid twice yearly - bi-annual "thank you bonus" + once a year bonus based on company results - £1,000 annual learning fund - Competitive pension scheme: 6% employer / 3% employee contribution (options to increase company contribution to 9%) - Free SkyQ Ultra HD premium TV package worth £1,200 - Invest via the Company Share save Scheme - 16 hours paid volunteering time per year To view even more great benefits please visit our benefits page. Mon to Fri - Standard

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