Senior Secretary

**The closing date is 28th Oct 2024** **Job summary**: Are you an experienced secretary? An exciting opportunity has arisen within our Community Mental Health Team, based in Bridgwater for an experienced secretary to provide comprehensive secretarial, administrative and support service to the Consultant, medical team and department. To include daily supervision and support to other administration colleagues ensuring that high standards are maintained. Our team respond rapidly to the needs of adults needing mental health advice and support. The team is established, supportive, knowledgeable and above all passionate about what they do We are a supportive, compassionate multi-disciplinary service where every person is an integral part of the team. "Working as part of the Community Mental Health team, is one of the most rewarding roles I have undertaken. Every day is different - it is interesting, challenging and I love being able to make a difference. From the moment I started, I felt relaxed and included." As part of our Community Mental Health Team, you can take part (or not) in team days/nights out, sweep stakes and 'secret Santa', as well as other activities **Main duties, tasks & skills required**: - Deal with day to day correspondence, including typing clinical letters and corresponding with GPs - Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary - Prioritise own work efficiently and effectively, highlighting any issues to the Band 4 - Type all forms of clinical correspondence as dictated by medical staff, by use of audio or copy typing. - Providing supervision and support to the admin team. **About us**: As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts. The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London. There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone **Job description**: **For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.** **Person specification**: **Qualifications**: **Essential**: Diploma level/NVQ/Apprenticeship 3 in Business Administration or equivalent RSA Stage III or equivalent typing/word processing including audio typing Level 3 Leadership & Management or willing to work towards **Desirable**: AMSPAR Diploma (Medical administration) Supervision training **Experience**: **Essential**: Experience of working at a senior secretarial level. Experience of dealing with sensitive and distressing issues. Experience of setting up and maintaining office systems. **Desirable**: Experience of dealing with multi-disciplinary teams and external agencies. **Additional Criteria**: **Essential**: Communication Skills: - Able to liaise with colleagues and client group in a confidential and tactful manner. Excellent verbal and written communication skills. Planning & Organising Skills: - Excellent organisational skills. Ability to prioritise own workload and keep to deadlines. Able to produce accurate and concise work. Able to work as part of a team and on own initiative. Able to manage own workload with minimum supervision. Ability to spend periods of time sitting down to use VDU. Ability to operate office machines e.g. photocopier. Setting up equipment and arranging meeting rooms as required. Movement of client files within the work area. Other: - Speaks to distressed patients, and their relatives, by telephone and on occasions in person. Access to personal information about clients that may be distressing. Must be a car driver with a valid driving licence or have access to transport with appropriate business insurance in order to travel throughout the Trust, to meet the needs of the service. **Disclosure and Barring Service Check**: Samantha Francis **Pay scheme**: Agenda for Change **Band**: Band 4 **Salary**: £26530.00 to £29114.00 Yearly **Contract**: Permanent **Working pattern**: Full-Time **Reference number**: 184-OL-GR-1124 **Job locations**: Glanville House Church Street Bridgwater Somerset TA6 5AT