Admin Team Leader

22 hours ago

Stafford, United Kingdom Westgate Full time

Job Title: Administration Team Leader

Department: Central Services

Reports to: Administration Manager

Roles reporting to this role: Administration Support

Principle Purpose of Position:
To lead day to day administration of the office to keep all office systems running smoothly, answering queries and ensure that tasks and systems are maintained in support of all other teams including but not limited to contractual document review process, general forms, PQQs, travel, vendor onboarding and process document administration on Gateway.

Key Roles and Responsibilities:

- Evaluate administrative support staff on a quarterly basis by completing and recording staff appraisals
- Hold monthly 121 with admin support staff and resolve any issues/problems that arise and record on personnel software system, PeopleHR
- Manage task ownership with team members in a timely manner and hold yourself and team members accountable to KPI targets and dashboard metrics
- Preparation of statistics to publish on KPI dashboard
- Co-ordinate with other internal departments to ensure the completion of tasks
- Support admin manager to ensure all processes are compliant with ISO legislation with assistance from QHSE manager
- Supervise, coach and mentor members of the admin team ensuring all training is recorded
- Manage vehicle fleet including reporting on movement of vehicles, vehicle maintenance, driver management, vehicle safety and compliance, operational efficiency and tax compliance
- Support admin manager in review and implementation of changes to commercial insurance requirements
- Support admin manager with utilities management
- Manage admin daily task Smartsheets including amending related smartforms, logic and notifications where necessary
- Drive a continuous improvement culture by reviewing admin processes and procedures and suggesting new or better ways of working
- Evaluate inventory and order office supplies on a monthly basis in conjunction with admin budget
- Answer telephones and cover reception on a rota basis

**Skills**:

- Strong leadership skills to constantly drive continuous improvement with a collaborative approach whilst implementing process change
- Motivate a team to work together in the most efficient manner
- Strong communication skills in all mediums to work alongside other teams
- Excellent organisational, planning and prioritising skills in a busy, changing environment
- Research, reporting and strong statistical analysis skills
- Awareness and ability to identify tasks as they are needed and take responsibility for these
- Competence with IT Systems
- Proficient in Microsoft Excel and be able to run and create functions, pivot tables and charts
- Ability to multitask and think outside the box

Qualifications:

- GCSE Maths & English at grade C / 4 and above
- NVQ in business administration (preferred but not essential)
- Team leading qualification (preferred but not essential)

**Experience**:

- Proven experience in an office environment successfully leading, coaching and developing a team
- Proven experience of implementing change and development within a business to drive continuous improvement
- Knowledge of processes, procedures and non-conformities advantageous
- Exceptional organisational and planning skills
- A collaborative approach to inter-team relationships
- Experience working in the construction industry

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