Itsm Developer

Role Introduction Due to the continued growth of our Managed Services business, we are looking for a ITSM Developer to join our Managed Services Practice. Operating predominantly within a architecture and development environment this role is responsible for developing our ITSM strategy, GTM and leading the ongoing tool development. This role works closely with the service and operations community to developsustainable and scalable services that meet our customers needs. Working within the Managed Service Practice you will also be part of the team responsible for setting the standards and improving our service interaction with customer across the Managed Services business. LI-REMOTE What You Will Do - Primary POC to client; Engage with stakeholders and understand business needs. - Lead design workshops, collaborate with development team and set technical direction to configure, customize, and integrate ServiceNow. - Mentor and guide team members as needed and provide technical expertise for issues related to development. - Make recommendations and proposals to leadership on architectural integration design both within ServiceNow platforms and with other systems via integrations. - Identify opportunities to automate business processes, enhance system processes, and end user experience. - Develop platform roadmap and strategy aligning with employers and client’s strategic direction - Implement best practices as per Synergy and ServiceNow standards. - Develop and maintain processes for user management, license compliance, audit requirements. Work with QA team to validate solution and ensure quality product is delivered.