Shift Supervisor

**Supervisor Advert**

**Who are we?**

Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a barista, where you’ll get involved in creating the Starbucks experience by providing our customers with high quality service, beverages, and products.

We became franchisees of the amazing Starbucks brand in 2015. We operate our own stores and hire our own teams, but we are guided by the product, brand and design which Starbucks create. Of course, we like to add our magic Queensway family sparkle in all our stores. We are a spirited bunch of high performers who live and breathe our company values of being kind, working together, challenging everything, and having fun.

**The role**

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.

We’ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader and help us build the brand’s future. Here your voice is brewed into everything we do. Here you’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.

The best part about this role is that no two days are ever the same Working in one of our fast-paced stores, a typical day could include:

- Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
- Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Seeing challenges as opportunities for continuous improvement to drive operational excellence.
- Executing store operations during scheduled shifts, including organising opening and closing duties.
- Ensuring all partners follow Starbucks operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift.
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

**What you will get working for us**
- Brilliant training
- You get a free product from store every week
- Discounted merchandise
- 3 free drinks on shift
- Free food when you work a 6 hour shift*
- 50% discounted food on any shift
- 30% discounted food off shift
- Enhanced leave to start a family - after all, we believe family comes first
- Support whenever you need it through the Stronger Together programme within the Queensway Foundation, from legal troubles to financial concerns, we’re here to help Opportunities to give back to those less fortunate through the Queensway Foundation
- Killer company events - because teams who work best together have fun together
- Mates rates at all our Point A Hotels in London, Scotland and Dublin
- A Refer a Friend scheme - so if one of your pals passes probation, you get a bonus
- Above national minimum wage, pay rates - £12.78 per hour
- Access to our Asante platform powered by Each Person, a space for you to recognise and celebrate your friends and colleagues for all the fantastic things they do every day at Queensway. On this platform you can access the following; Vouchers - to use in store or online, deals and Savings - from hundreds of retailers, earn up to 20% cashback with every order, diesel card - to use at 2000+ garages across the UK and Cinema Deals - to save at selected venues

So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

**Job Types**: Full-time, Part-time

Pay: £13.00-£13.30 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person

Reference ID: 28782